World-class Online Betting Experience

At BetGold we aim to offer the best service to each and every customer, which enables all players to fully experience an impeccable product which our user-friendly site has to offer. We are committed to making your gaming experience truly positive and unforgettable. We offer over hugely comprehensive range of sporting events while our games are from some of the top creative brains in the industry, which mean more online entertainment for our players.

BetGold is dedicated to being a safe, fair and reliable site totally committed to Responsible Gambling, Social Responsibility & Player Safety. We do recognise that gambling can sometimes be a challenge for players, and as such we have made available various tools to aid each individual to use the site responsibly. We highly recommend you use these tools as required.

Internet and gambling laws forbid the use of BetGold for anyone under the age of 18. There is no exemption to this rule. BetGold has taken steps to prevent minors from using this site. BetGold takes this very seriously and will carry out stringent age verification and can and will reserve the right to ask for legal documentation to prove the identity and age of customers. If any customers become aware of minors using BetGold please contact Customer Service immediately. We recommend the following steps to prevent minors using our services:

• Do not allow unsupervised minors access your computer/tablet/phone or any other digital device which allows access to our website or any other of our associated brands when you have our software open and running.
• Keep your username, password and bank details concealed and out of reach of minors.

To use our site safely the customer should be in a balanced state and not be emotionally compromised. Therefore, customers should not use our site if they have consumed alcohol or any other substances, which can affect the customer’s mental state and could cause very dangerous outcomes. A customer under the influence is more likely to risk more and not consider what is happening.

If you have or have had problems with alcohol or any other substances BetGold would advise not playing our games for real money and instead just enjoying the “free” games.

BetGold wants you to enjoy our site and gaming activities, which is why we have a range of tools to keep you safe and use our site as a form of entertainment. The tools that BetGold have to offer our players are as follows:

1. Deposit Limit:This allows you to set a limit on the amount deposited into the player account during a specified time frame, which means you will never deposit more than is absolutely necessary. In this instance, you may set a daily, weekly or monthly limit that best suits your needs.
2. Loss Limit:A loss limit safeguards you from losing more money than you would be willing to lose. The use of your real funds will be restricted from being lost by the amount of deposit made, which means that whatever amount is set, you will not lose any further money beyond that set figure. A loss limit can be set daily, weekly or on a monthly basis.
3. Session Limit:You can set a limit to inform you of the time spent browsing our amazing array of games online. 
4. Reality Check:This is your very own personal reminder. When playing on casino Games on the website, a pop up will appear which will pause Your Game to remind You that you have been playing for a certain period, chosen by you. You can then decide to continue to enjoy Our Games or log out.

Customers from time to time might want to take a break from the site. This enables them to block their account for 24 hours. If this is activated the customer will be blocked from all BetGold products and sites. All unmatched bets will be cancelled, and funds returned to the customer accounts. Any part-matched bets will stand. Once the time out is activated it is impossible to reinstate the account until the time period selected has concluded.

Whilst we endeavour to ensure that gambling is a safe source of entertainment, some players may become addicted which means that they would prefer to pause and self-reflect for a longer period. Hence, we have included the self-exclusion option. This means that a player’s BetGold account will be disabled for a minimum of one day but can be for considerably longer. All pending bets will still stand.

By choosing the option to self-exclude, this only applies to the specific brand where you made the self-exclusion request, an automatic self-exclusion does not apply to any other associated brands of ours which you may hold an account with. It is your responsibility to inform us and request the self-exclusion of any other active accounts across our brands.

You are not allowed to create any further accounts with BetGold once your self-exclusion takes effect.

We will take the necessary steps to stop all marketing communications being sent to you once your self-exclusion has been implemented.

As a responsible gaming operator, we will always seek to ensure that your welfare comes first. Therefore, we would like to make you aware that there are software tools which have proved useful in restricting the use of gambling sites such as GamBlock.

BetGold is a responsible company and knows that the vast majority of customers play on our site in a measured manner, but we are aware some customers can become addicted. We have an excellent customer service team who can help if needed.

To use the BetGold site responsibly please ask yourself the following questions:

1. Have you taken time off work or your studies because of gambling?
2. Is gambling affecting your personal relationships (family, friends)?
3. Have you prioritised financing your gambling over financial responsibilities to your family?
4. Is gambling affecting your own health (problems with sleeping, self-neglect, isolation, depression, stress, behavioural difficulties)?
5. Have you felt remorse or regret after playing, or felt the need to go back to playing as soon as possible in order to win more money/make up your losses?
6. Have you played to repay debts or to make up a financial deficit?
7. Have you played beyond the financial and time limits that you had set for yourself?
8. Have you borrowed or sold something to finance your gambling?
9. Have you lied to your friends and family about your gambling?
10. Have you considered acting illegally in order to finance your gambling? If you have answered "yes" to any of the questions above, we advise you to contact our dedicated and friendly Customer Support team

When you register with BetGold the data controller is LG Trading Limited.
Address: Elite Business Centre, Trejqa ta’ Box Box, Msida, MSD1840, Malta
Email: suporte@betgold.com
Data Protection Officer: dpo@ogaming.com

Given that BetGold is based in Malta, we are bound by and subject to the General Data Protection Regulation (GDPR). Whenever we process personal data, we follow the GDPR principles:

• Lawfulness, fairness, and upmost transparency
• Storage limitation
• Accountability
• Purpose limitation
• Data minimisation
• Seamless accuracy

We are required to process your personal information in order for us to be able to offer you our services and products. As a matter of course, we will only ever ask you for the minimum amount of information possible that we need and we will only ever use it legally. Upon registering for an account with BetGold you, the customer, enter into a contract with us, as set out in our Terms and Conditions – which can be accessed on this website. A contract is two parties agreeing to provide what is set out and to deliver our obligations and to provide you with access to our services we need to process some personal information about you.

We will always make it clear which information is mandatory and which information is optional. Unfortunately, if there is information that is mandatory and you don’t want to provide us, then you will not be able to hold an account with us and, as such, you will be unable to use our services or products. We use your information to:

• Help you create, operate and manage your personal profile, allowing you to access our suite of products, including our sportsbook, casino, and cashier page.
• Manage promotions, rewards and loyalty schemes.
• Protection of your personal profile, information and account.
• Process your bets, wagers and financial transactions, including your use of credit/debit cards and other chosen payment methods.
• Provide ongoing customer support.
• Business service updates.
• Analyse user behaviours with the aim of continual business improvement.
• Monitor the registration of multiple accounts and to counteract fraudulent practice. Some of the information we process about you, the customer, is necessary for us to comply with the legal and regulatory obligations that we have as a gaming company in a regulated marketplace, such as licensing requirements, responsible gaming and Anti Money Laundering (AML) Regulations. This information is processed in order to:
  • Carry out sufficient age and identity verification checks, including to protect minors or vulnerable groups.
  • Verify source of wealth.
  • Carry out due diligence checks.
  • Monitor and investigate financial and bet transactions in order to detect and prevent fraudulent activity, money laundering, problem gambling and other irregular gaming activities.
  • Consultation with self-exclusion databases to manage problem gambling.
  • Prevent registration of duplicate accounts.
  • Prevent registration from individuals from jurisdictions where gambling is prohibited.

BetGold processes a small amount of information about every individual and unique visitor who accesses our products or services. We do so to increase our understanding of the individuals who visit our websites. It also helps us identify where there are security issues or technical for visitors to our site. We do this by using both in-house and third-party programmes. We also use functionality cookies. When we process this information, it is in the necessary and legitimate interests of BetGold to ensure that we always provide a secure and smooth experience and journey for our customers. It is of fundamental importance that we protect the product, services and our customers from abuse that could adversely affect the usage of the product and services offered by BetGold. Only where we have your consent, BetGold may decide to contact you about latest news, relevant promotions and bonus offerings. We will only ever contact you for these reasons if we have your prior consent to do so. You have full control over whether and how we get in touch through the settings in your account. The customer has full control over this and can change their preferences at any time. When you visit our services and products, we use cookies and pixels to gather some information on your preferred channels that we may advertise on. This is to keep you up to date with product development, promotions and bonus offerings. The information is held for us for a limited amount of time. This information is always deleted once this time period expires. You are free to block and delete cookies using settings in your web browser. This may, however, negatively impact your experience when using our products and services. BetGold will never ask you to provide any sensitive personal information. For example, we will never ask about your health, your race or ethnicity. You may decide to voluntarily disclose such information when you are speaking with our helpful Customer Service team. If you, the customer, gets in touch with our Customer Service team and you inform us regarding a health condition, which in our professional opinion, we feel may impact upon your ability to make rational decisions regarding your gameplay, then we, at our discretion, may take the decision to block you from being able to use our services and products for your own safety.

LG Trading Limited will collect personal information from you, including name, address details, email address, payment details and other such information that will have been entered as part of the registration and depositing process (“User information”). This Website also uses “cookies” to keep track of your personal preferences whilst using the Service. “Cookies” help ensure a better playing experience. You may refuse to accept cookies by switching the setting within your browser. However, if you select this setting you may find the Service inaccessible. By providing your User Information, you accept that we may use and retain your User Information for the purposes of providing the Website and associated services. User Information may be held by us or any third-party company which processes it on our behalf. These third parties are permitted to use the data only in accordance with our instructions. We may use your User information in order to send you information about our products and services (including by mail, phone, email or other electronic messaging services). We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email, a chat function or share additional information about yourself through your use of the Website. We may also collect information from third parties such as credit history or other financial information which may help us to identify or prevent fraudulent activity. You accept that in the event of a reorganization, sale, or takeover we may need to disclose personal information to third parties involved in the acquisition of the business.

You accept that, from time to time, You might receive marketing communications from other brands belonging to LG Trading Ltd as well as brands from further companies within the OGaming Group such as Alderney Marketing Services Ltd.”

The majority of information we hold about you, the customer, is information that you provide to us. However, on occasions, we may also get information regarding you from other sources. As per our AML obligations, we are duty bound and required to carry out due diligence checks that confirmation information about you. In some circumstances, we may need to verify your source of wealth. We work with reputable third party companies who willingly engage and work with the iGaming industry to carry out these necessary checks and they, where necessary, provide a report which contains information about yourself and your background. Payment services providers may also supply us with some personal information when they carry out a transaction on your behalf so that we can connect transactions to you as a customer of our products and services.

We may need to share your information with recipients who are independent of BetGold in order to provide our services and products. When we conduct any information sharing with third parties we always ensure that there is an appropriate and robust contract in place. In addition, we ensure that information being shared is transferred in a highly secure way and we only share information that is necessary. BetGold will never, under any circumstances, sell your information to any other parties. The third parties we work with include:

• Payment service providers
• Analytics services
• Identity verification and AML related services
• Website performance and security systems
• Marketing and advertising companies
• Communications platform providers
• Social media platforms
• Game providers
• Agencies, regulators and licensing supervisory authorities

We will always ensure that the organisation requesting the information has a sound legal basis to do so and will only share the minimum amount of information required. We will also share your personal information with law enforcement, regulators and licensing supervisory authorities where we believe a criminal act has been or may be committed.

If you share information with us that leads us to believe that there is a threat to your life, we will share your details with local authorities in your area of residence so they can assess your wellbeing and ensure your continued safety.

Wherever feasibly possible, BetGold keeps your information within the European Economic Area (EEA). However, in some circumstances your information may leave the EEA, such as when we work with third parties. BetGold always makes sure that any transfers outside of such areas are carried out securely and in accordance with the applicable legislation.

Some of the third parties that we use for storage and communications are based in the US. These third parties are signed up with the EU-US Privacy Shield and are considered to offer an sufficient level of data protection afforded to customers’. When companies are not signed up to Privacy Shield, BetGold stipulates inclusion of the EU Commission’s Standard Contractual Clauses in our contract with them to ensure your information is protected, lawful and safe at all times.

To consistently reach our legal obligations surrounding fraud, taxation and anti-money laundering, BetGold will need to keep your account information for up to 10 years after you close your account. When you close your account with us, the account is marked as “closed” and the information kept securely until the retention period is over. We then securely destroy this information.

You have a number of rights that you can exercise when it comes to your information. These rights include:

• Having access to the information that we hold about you
• Being able to rectify information we have about you that is incorrect
• In extremely limited circumstances, having your information deleted
• In some circumstances, have the use of your information restricted or “paused”
• Have your information provided to you in a digital format and where possible transferred to another organisation
• If you would like to exercise any of these rights, you should email our Customer Service Team on suporte@betgold.com from your registered email address and provide:
  • Your full name
  • Contact details
  • Your username
  • Full details of your request
• In some circumstances we may request that you provide ID so that we can verify your identity. If this is needed we will let you know and explain the ID that we require. Some of these rights only apply in certain circumstances, so if we are unable to action your request we will explain to you why.

1. Where we rely on your consent to process your information you always have the option to withdraw this consent at any time.
2. We rely on your consent to keep in touch with you to tell you about BetGold news, promotions, and bonus offerings. We only ever send marketing messages to you if you have given us your explicit consent to receive such messages. We collect this consent as part of the registration process, but you can control the channels that we contact you on and whether we contact you at all through your settings when you are logged into your account. These settings can be accessed and changed at any time. In any message that we send you there will also be a way for you to “unsubscribe” or “opt-out”.
3. Even if you do not consent to marketing messages, you may still receive the ad-hoc service emails from BetGold. These messages are so that we can inform you of changes to Terms and Conditions, Privacy Policy, any other important policy or anything that may impact the service or products we are able to provide to you.

1. We are required to take a number of steps to meet obligations around Anti-Money Laundering (AML) Counter Terrorist Financing, and indeed fraud. To enable us to satisfy such requirements, we utilise programmes that monitor players’ behaviour and alert us to suspicious or fraudulent transactions or activity. Where necessary, we escalate these to the relevant regulators and/ or enforcement bodies.
2. As a licensed entity, we have significant responsibilities in relation to responsible gambling. To assist, we utilise a system which flags patterns or behaviours exhibited by a player that could indicate problem gambling. When the system flags a player, our Customer Team review the account. They may then decide to contact a player to discuss their usage on the site and provide appropriate information in relation to problem gambling.
3. We also use segmentation to split our players into groups based on their gaming behaviour. We do this to help us understand how people use the product and to help us develop our marketing approach, including bonus offerings and promotions.

1. If you are unhappy with how your information has been handled by BetGold the first thing you can do is raise this with our Customer Service either via live chat or by emailing suporte@betgold.com to try and resolve it.
2. If you are unable to resolve your complaint with our Customer Service Team, the next step is for you to make a complaint to our Data Protection Officer (DPO). You can do this by sending an email to dpo@ogaming.com and detailing:
   1. Your name
   2. Your contact details
   3. Your username
   4. Full details of the complaint that you have

   The DPO will then investigate your complaint and investigate whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the investigation and any steps that have been taken as a result. If after raising your complaint with the DPO you are unhappy with the resolution to your complaint you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:

   Office of the Information and Data Protection Commissioner
   Level 2, Airways house
   High Street
   Sliema
   SLM 1549
   Malta
   (+356) 2328 7100
   idpc.info@idpc.org.mt

We will review and update this privacy notice anytime there is a significant change to how we are using personal information and at least annually. If we make any changes to the privacy notice we will summarise these changes below. We may also contact you to notify you of any significant changes if we think this is necessary.

This privacy notice was created and published August 2020.

We have translated our privacy notice from English into the official languages of the countries that we provide our services to. We have done this to ensure that all of our customers are clear about how BetGold uses personal information.

If there are any conflicts or inconsistencies between the translated versions of this privacy notice, the English version will prevail.