At BetGold we aim to offer the best service to each and every customer, which enables all players to fully experience an impeccable product which our user-friendly site has to offer. We are committed to making your gaming experience truly positive and unforgettable. We offer over hugely comprehensive range of sporting events while our games are from some of the top creative brains in the industry, which mean more online entertainment for our players.
BetGold is dedicated to being a safe, fair and reliable site totally committed to Responsible Gambling, Social Responsibility & Player Safety. We do recognise that gambling can sometimes be a challenge for players, and as such we have made available various tools to aid each individual to use the site responsibly. We highly recommend you use these tools as required.
Internet and gambling laws forbid the use of BetGold for anyone under the age of 18. There is no exemption to this rule. BetGold has taken steps to prevent minors from using this site. BetGold takes this very seriously and will carry out stringent age verification and can and will reserve the right to ask for legal documentation to prove the identity and age of customers. If any customers become aware of minors using BetGold please contact Customer Service immediately. We recommend the following steps to prevent minors using our services:
To use our site safely the customer should be in a balanced state and not be emotionally compromised. Therefore, customers should not use our site if they have consumed alcohol or any other substances, which can affect the customer’s mental state and could cause very dangerous outcomes. A customer under the influence is more likely to risk more and not consider what is happening.
If you have or have had problems with alcohol or any other substances BetGold would advise not playing our games for real money and just enjoying the “free” games.
BetGold wants you to enjoy our site and gaming activities, which is why we have a range of tools to keep you safe and use our site as a form of entertainment. The tools that BetGold have to offer our players are as follows:
This allows you to set a limit on the amount deposited into the player account during a specified time frame, which means you will never deposit more than is absolutely necessary. In this instance, you may set a daily, weekly or monthly limit that best suits your needs.
Limit: A loss limit safeguards you from losing more money than you would be willing to lose. The use of your real funds will be restricted from being lost by the amount of deposit made, which means that whatever amount is set, you will not lose any further money beyond that set figure. A loss limit can be set daily, weekly or on a monthly basis.
You can set a limit to inform you of the time spent browsing our amazing array games online.
This is your very own personal reminder. When playing on casino Games on the website, a pop up will appear which will pause Your Game to remind You that you have been playing for a certain period, chosen by you. You can then decide to continue to enjoy Our Games or log out.
Customers from time to time might want to take a break from the site. This enables them to block their account for 24 hours. If this is activated the customer will be blocked from all BetGold products and sites. All unmatched bets will be cancelled, and funds returned to the customer accounts. Any part-matched bets will stand. Once the time out is activated it is impossible to reinstate the account until the time period selected has concluded.
Whilst we endeavour to ensure that gambling is a safe source of entertainment and stress relief factor, some players may become addicted which means that they would prefer to pause and self-reflect for a longer period. Hence, we have included the self-exclusion option. This means that a player’s BetGold account will be disabled for a minimum of one day but can be for considerably longer. All pending bets will still stand.
By choosing the option to self-exclude, this only applies to the specific brand where you made the self-exclusion request, an automatic self-exclusion does not apply to any other associated brands of ours which you may hold an account with. It is your responsibility to inform us and request the self-exclusion of any other active accounts across our brands.
You are not allowed to create any further accounts with BetGold once your self-exclusion takes effect.
We will take the necessary steps to stop all marketing communications being sent to you once your self-exclusion has been implemented.
As a responsible gaming operator, we will always seek to ensure that your welfare comes first. Therefore, we would like to make you aware that there are software tools which have proved useful in restricting the use of gambling sites such as GamBlock.
BetGold is a responsible company and knows that the vast majority of customers play on our site in a measured manner, but we are aware some customers can become addicted. We have an excellent customer service team who can help if needed.
To use the BetGold site responsibly please ask yourself the following questions:
You will also be required to:
Click on “Register” tab to confirm that the registration information in the form is the correct information and that You agree to the Terms and Conditions.
You will then have to verify your e-mail address by clicking on the link received in Your registration e-mail inbox.
You can now log-in using Your registered log-in details.
At BetGold we aim to offer the best service to each and every customer, which enables all players to fully experience an impeccable product which our user-friendly site has to offer. We are committed to making your gaming experience truly positive and unforgettable. We offer over hugely comprehensive range of sporting events while our games are from some of the top creative brains in the industry, which mean more online entertainment for our players.
BetGold is dedicated to being a safe, fair and reliable site totally committed to Responsible Gambling, Social Responsibility & Player Safety. We do recognise that gambling can sometimes be a challenge for players, and as such we have made available various tools to aid each individual to use the site responsibly. We highly recommend you use these tools as required.
Internet and gambling laws forbid the use of BetGold for anyone under the age of 18. There is no exemption to this rule. BetGold has taken steps to prevent minors from using this site. BetGold takes this very seriously and will carry out stringent age verification and can and will reserve the right to ask for legal documentation to prove the identity and age of customers. If any customers become aware of minors using BetGold please contact Customer Service immediately. We recommend the following steps to prevent minors using our services:
To use our site safely the customer should be in a balanced state and not be emotionally compromised. Therefore, customers should not use our site if they have consumed alcohol or any other substances, which can affect the customer’s mental state and could cause very dangerous outcomes. A customer under the influence is more likely to risk more and not consider what is happening.
If you have or have had problems with alcohol or any other substances BetGold would advise not playing our games for real money and instead just enjoying the “free” games.
BetGold wants you to enjoy our site and gaming activities, which is why we have a range of tools to keep you safe and use our site as a form of entertainment. The tools that BetGold have to offer our players are as follows:
Customers from time to time might want to take a break from the site. This enables them to block their account for 24 hours. If this is activated the customer will be blocked from all BetGold products and sites. All unmatched bets will be cancelled, and funds returned to the customer accounts. Any part-matched bets will stand. Once the time out is activated it is impossible to reinstate the account until the time period selected has concluded.
Whilst we endeavour to ensure that gambling is a safe source of entertainment, some players may become addicted which means that they would prefer to pause and self-reflect for a longer period. Hence, we have included the self-exclusion option. This means that a player’s BetGold account will be disabled for a minimum of one day but can be for considerably longer. All pending bets will still stand.
By choosing the option to self-exclude, this only applies to the specific brand where you made the self-exclusion request, an automatic self-exclusion does not apply to any other associated brands of ours which you may hold an account with. It is your responsibility to inform us and request the self-exclusion of any other active accounts across our brands.
You are not allowed to create any further accounts with BetGold once your self-exclusion takes effect.
We will take the necessary steps to stop all marketing communications being sent to you once your self-exclusion has been implemented.
As a responsible gaming operator, we will always seek to ensure that your welfare comes first. Therefore, we would like to make you aware that there are software tools which have proved useful in restricting the use of gambling sites such as GamBlock.
BetGold is a responsible company and knows that the vast majority of customers play on our site in a measured manner, but we are aware some customers can become addicted. We have an excellent customer service team who can help if needed.
To use the BetGold site responsibly please ask yourself the following questions:
When you register with BetGold the data controller is LG Trading Limited.
Address: Elite Business Centre, Trejqa ta’ Box Box, Msida, MSD1840, Malta
Email: suporte@betgold.com
Data Protection Officer: dpo@ogaming.com
Given that BetGold is based in Malta, we are bound by and subject to the General Data Protection Regulation (GDPR). Whenever we process personal data, we follow the GDPR principles:
We are required to process your personal information in order for us to be able to offer you our services and products. As a matter of course, we will only ever ask you for the minimum amount of information possible that we need and we will only ever use it legally. Upon registering for an account with BetGold you, the customer, enter into a contract with us, as set out in our Terms and Conditions – which can be accessed on this website. A contract is two parties agreeing to provide what is set out and to deliver our obligations and to provide you with access to our services we need to process some personal information about you.
We will always make it clear which information is mandatory and which information is optional. Unfortunately, if there is information that is mandatory and you don’t want to provide us, then you will not be able to hold an account with us and, as such, you will be unable to use our services or products. We use your information to:
BetGold processes a small amount of information about every individual and unique visitor who accesses our products or services. We do so to increase our understanding of the individuals who visit our websites. It also helps us identify where there are security issues or technical for visitors to our site. We do this by using both in-house and third-party programmes. We also use functionality cookies. When we process this information, it is in the necessary and legitimate interests of BetGold to ensure that we always provide a secure and smooth experience and journey for our customers. It is of fundamental importance that we protect the product, services and our customers from abuse that could adversely affect the usage of the product and services offered by BetGold. Only where we have your consent, BetGold may decide to contact you about latest news, relevant promotions and bonus offerings. We will only ever contact you for these reasons if we have your prior consent to do so. You have full control over whether and how we get in touch through the settings in your account. The customer has full control over this and can change their preferences at any time. When you visit our services and products, we use cookies and pixels to gather some information on your preferred channels that we may advertise on. This is to keep you up to date with product development, promotions and bonus offerings. The information is held for us for a limited amount of time. This information is always deleted once this time period expires. You are free to block and delete cookies using settings in your web browser. This may, however, negatively impact your experience when using our products and services. BetGold will never ask you to provide any sensitive personal information. For example, we will never ask about your health, your race or ethnicity. You may decide to voluntarily disclose such information when you are speaking with our helpful Customer Service team. If you, the customer, gets in touch with our Customer Service team and you inform us regarding a health condition, which in our professional opinion, we feel may impact upon your ability to make rational decisions regarding your gameplay, then we, at our discretion, may take the decision to block you from being able to use our services and products for your own safety.
LG Trading Limited will collect personal information from you, including name, address details, email address, payment details and other such information that will have been entered as part of the registration and depositing process (“User information”). This Website also uses “cookies” to keep track of your personal preferences whilst using the Service. “Cookies” help ensure a better playing experience. You may refuse to accept cookies by switching the setting within your browser. However, if you select this setting you may find the Service inaccessible. By providing your User Information, you accept that we may use and retain your User Information for the purposes of providing the Website and associated services. User Information may be held by us or any third-party company which processes it on our behalf. These third parties are permitted to use the data only in accordance with our instructions. We may use your User information in order to send you information about our products and services (including by mail, phone, email or other electronic messaging services). We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email, a chat function or share additional information about yourself through your use of the Website. We may also collect information from third parties such as credit history or other financial information which may help us to identify or prevent fraudulent activity. You accept that in the event of a reorganization, sale, or takeover we may need to disclose personal information to third parties involved in the acquisition of the business.
You accept that, from time to time, You might receive marketing communications from other brands belonging to LG Trading Ltd as well as brands from further companies within the OGaming Group such as Alderney Marketing Services Ltd.”
The majority of information we hold about you, the customer, is information that you provide to us. However, on occasions, we may also get information regarding you from other sources. As per our AML obligations, we are duty bound and required to carry out due diligence checks that confirmation information about you. In some circumstances, we may need to verify your source of wealth. We work with reputable third party companies who willingly engage and work with the iGaming industry to carry out these necessary checks and they, where necessary, provide a report which contains information about yourself and your background. Payment services providers may also supply us with some personal information when they carry out a transaction on your behalf so that we can connect transactions to you as a customer of our products and services.
We may need to share your information with recipients who are independent of BetGold in order to provide our services and products. When we conduct any information sharing with third parties we always ensure that there is an appropriate and robust contract in place. In addition, we ensure that information being shared is transferred in a highly secure way and we only share information that is necessary. BetGold will never, under any circumstances, sell your information to any other parties. The third parties we work with include:
We will always ensure that the organisation requesting the information has a sound legal basis to do so and will only share the minimum amount of information required. We will also share your personal information with law enforcement, regulators and licensing supervisory authorities where we believe a criminal act has been or may be committed.
If you share information with us that leads us to believe that there is a threat to your life, we will share your details with local authorities in your area of residence so they can assess your wellbeing and ensure your continued safety.
Wherever feasibly possible, BetGold keeps your information within the European Economic Area (EEA). However, in some circumstances your information may leave the EEA, such as when we work with third parties. BetGold always makes sure that any transfers outside of such areas are carried out securely and in accordance with the applicable legislation.
Some of the third parties that we use for storage and communications are based in the US. These third parties are signed up with the EU-US Privacy Shield and are considered to offer an sufficient level of data protection afforded to customers’. When companies are not signed up to Privacy Shield, BetGold stipulates inclusion of the EU Commission’s Standard Contractual Clauses in our contract with them to ensure your information is protected, lawful and safe at all times.
To consistently reach our legal obligations surrounding fraud, taxation and anti-money laundering, BetGold will need to keep your account information for up to 10 years after you close your account. When you close your account with us, the account is marked as “closed” and the information kept securely until the retention period is over. We then securely destroy this information.
You have a number of rights that you can exercise when it comes to your information. These rights include:
The DPO will then investigate your complaint and investigate whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the investigation and any steps that have been taken as a result. If after raising your complaint with the DPO you are unhappy with the resolution to your complaint you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:
Office of the Information and Data Protection Commissioner
Level 2, Airways house
High Street
Sliema
SLM 1549
Malta
(+356) 2328 7100
idpc.info@idpc.org.mt
We will review and update this privacy notice anytime there is a significant change to how we are using personal information and at least annually. If we make any changes to the privacy notice we will summarise these changes below. We may also contact you to notify you of any significant changes if we think this is necessary.
This privacy notice was created and published August 2020.
We have translated our privacy notice from English into the official languages of the countries that we provide our services to. We have done this to ensure that all of our customers are clear about how BetGold uses personal information.
If there are any conflicts or inconsistencies between the translated versions of this privacy notice, the English version will prevail.
If you wish to see our full Betting Rules please click the link
AstroPay Card is a fast and secure method of funding your BetGold account via a virtual prepaid card.
AstroPay Cards can be funded via multiple payment methods including bank transfers, ATMs, Credit and Debit cards.
Deposits are instant and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select AstroPay Card from the list of available payment methods. Enter your AstroPay Card Number, Expiry Date and 4 digit CVV, followed by your deposit amount and select Deposit. After selecting Deposit the amount will be instantly credited to your BetGold account.
The name registered on your AstroPay Card account must match the name registered on your BetGold account.
To purchase an AstroPay Card or for further information, please visit www.astropaycard.com
Neteller is a fast and secure method of funding your BetGold account via an eWallet using your Debit or Credit card, bank transfer and many other deposit options.
This payment method is available in the following currencies; AUD, BGN, BRL, CHF, DKK, EUR, GBP, HUF, INR, JPY, MYR, MXN, NOK, PLN, RON, SEK, TWD and USD.
Deposits are instant and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select Neteller from the list of available payment methods. On your first deposit you will be required to enter your 12 digit Neteller account number or Neteller email address and 6 digit Neteller secure ID, in addition to your deposit amount. After selecting Deposit, the amount will be instantly credited to your BetGold account.
When you have made a deposit, your 12 digit Neteller account number or Neteller email address will be stored on your account, therefore you will not be required to enter this again.
The name and email address you have registered with Neteller must match the name and email address registered on your BetGold account.
To open a Neteller account or for further information, please visit www.neteller.com
Skrill is a fast and secure method of funding your BetGold account via an eWallet. Your eWallet can be funded via a Credit/Debit Card, instant Online Banking or Bank Transfer.
Deposits are instant and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select Skrill from the list of available payment methods. Enter your deposit amount and select Deposit. You will then be directed to the Skrill website where you will need to log into your account and confirm your payment. Once complete, the amount will be instantly credited to your BetGold account.
Skrill also offers a 'Remember me' feature which allows you to complete online purchases easier and faster while keeping your personal and financial information secured. When making your deposit you may select to stay logged in for future deposits on the same browser and device by clicking the 'Remember me' tick-box. Once you opt-in to stay connected, you will not need to login to your Skrill account when making subsequent deposits.
The name and email address you have registered with Skrill must match the name and email address registered on your BetGold account.
To open a Skrill account or for further information, please visit www.skrill.com
Ecopayz is a global online payment provider, that allows you to send, receive and spend money in a safe, flexible and convenient way. Established in 2000 and currently operating in 173 countries, Ecopayz is one of the oldest e-wallets in the world. Besides their e-wallet you can also use the ecoCard on millions of online merchants, in order to purchase goods from any vendor who accepts a MasterCard.
Opening up a new account is quite easy and shouldn't take more than a couple of minutes. You simply need to enter www.ecopayz.com and click on the "OPEN A FREE ACCOUNT" button. You have to fill in your personal information (name, address etc.), while on the following screen you must enter and confirm your card details. Do note that if you wish to be able to complete withdrawals, you must first verify your Eco Account. Just send a photo or scanned copy of your ID or passport/driver's licence, plus a bank statement or utility bill/certificate of residence.
You can easily top up your eco account through a credit or debit card, a local bank deposit or an online bank payment.
Boleto Bancário is a convenient and secure method of funding your BetGold account from Brazil in BRL currency.
To transfer funds, click on Deposit and select Boleto Bancário from the list of available payment methods. Enter your deposit amount, CPF and select Deposit. You will then be issued with a ticket which you can use to complete your payment via your online banking, over-the-counter at any Brazilian bank or via an ATM, Post Office, Lottery Kiosk or Retailer who accepts Boleto payments.
BetGold apply no charges for using this method.
When transferring funds via online banking, the name registered to your bank account must match the name registered on your BetGold account.
Banco do Brasil is a fast and secure method of funding your BetGold account using your online banking. This payment method is available to customers in Brazil.
Deposits are processed quickly and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select Banco do Brasil from the list of available payment methods. Enter your deposit amount, your CPF and select Deposit.
If you are using a web browser to deposit you will then be transferred to your bank's website in order to log into your account and confirm your payment. Once complete, the amount will be credited to your BetGold account upon receipt.
If you are using a mobile device to deposit, you will be provided with the recipient bank details and a reference number. Click Perform Transfer to be directed to the Banco do Brasil website in order to make your payment using the bank details provided. Once complete, the amount will be credited to your BetGold account upon receipt.
The name registered on your bank account must match the name registered on your BetGold account.
Bradesco is a fast and secure method of funding your BetGold account using your online banking. This payment method is available to customers in Brazil.
Deposits are processed quickly and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select Bradesco from the list of available payment methods. Enter your deposit amount, your CPF and select Deposit. If you are using a web browser to deposit you will then be transferred to your bank's website in order to log into your account and confirm your payment. Once complete, the amount will be credited to your BetGold account upon receipt.
If you are using a mobile device to deposit, you will be provided with the recipient bank details and a reference number. Click Perform Transfer to be directed to the Bradesco website in order to make your payment using the bank details provided. Once complete, the amount will be credited to your BetGold account upon receipt.
The name registered on your bank account must match the name registered on your BetGold account.
Itaú is a fast and secure method of funding your BetGold account using your online banking. This payment method is available to customers in Brazil.
Deposits are processed quickly and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select Itaú from the list of available payment methods. Enter your deposit amount, your CPF and select Deposit. You will then be transferred to your bank's website in order to log into your account and confirm your payment. Once complete, the amount will be credited to your BetGold account upon receipt.
The name registered on your bank account must match the name registered on your BetGold account.
Caixa is a fast and secure method of funding your BetGold account using your online banking. This payment method is available to customers in Brazil.
Deposits are processed quickly and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select Caixa from the list of available payment methods. Enter your deposit amount, your CPF and select Deposit. You will then be provided with the recipient bank details which should be used to make your deposit. Click the Transfer button in order to be directed to the Caixa website to log into your online banking and submit your payment. Once complete, the amount will be credited to your BetGold account upon receipt.
The name registered on your bank account must match the name registered on your BetGold account.
Santander is a fast and secure method of funding your BetGold account using your online banking. This payment method is available to customers in Brazil.
Deposits are processed quickly and BetGold apply no charges for using this method.
To transfer funds, click on Deposit and select Santander from the list of available payment methods. Enter your deposit amount, your CPF and select Deposit. You will then be provided with the recipient bank details which should be used to make your deposit. Click the Transfer button in order to be directed to the Santander website to log into your online banking and submit your payment. Once complete, the amount will be credited to your BetGold account upon receipt.
The name registered on your bank account must match the name registered on your BetGold account.
Pay4Fun has recently been established as the leading payment e-wallet in Brazil.
Pay4Fun connects customers, merchants and local banking services together in the most efficient and cost effective manner so everyone can benefit.
To use Pay4Fun, you must be at least 18 years of age and have a valid CPF.
If you are not yet a registered user, create an account.
If you are already a registered user, log in to the system.
Choose your preferred payment method from the methods listed on our website.
To deposit, choose the most convenient deposit method, enter the amount and click on the “DEPOSIT” button to fund your Pay4Fun e-wallet.
To make a deposit on the BetGold website go to deposit and select Pay4Fun from the list of avaialble payment methods.
After selecting Deposit, the amount will be instantly credited to your BetGold account. BetGold apply no charges for using this method.
One of the coolest features of Ecopayz is the easy-to-use ecovoucher. Like the name implies, it is a voucher, similar to a paysafecard, that is used to quickly fund your bookmaker account. Simply find a retailer and buy one with no added charges. Enter your account, find the ecovoucher method under EcoPayz and enter the 18 number PIN. Upon hitting the confirm button, your balance will be credited with the chosen amount. It offers unparalleled security and can be used with the following currencies EUR/GBP/USD.
Vouchers can be bought in Brazil in the following demoniations: 10, 15, 25, 50, 75, 100, 150, 250 EUR, USD, GBP
Buy online at https://www.voucherwebshop.com/
Innovapay wallet is an e-money transfer service used to transfer funds to and from merchants.
Innovapay pin is a prepaid online payment method based on vouchers with a 16 digit PIN code (customers can only purchase vouchers from their Inovapay wallet)
Purchase online at your favourites international websites, using your preferred local payment methods in your currency.
For more information and to register go to www.inovapay.com
VCreditos is an intuitive, agile and secure platform for transferring credits on the best sites on the market.
Deposit quickly and securely through your preferred bank or Neteller.
Transfer to your favorite website with just one click and earn additional credits for each transfer.
Redeem your credits without additional fees, quickly and safely.
To deposit (from a bank to VC) is immediate but may take up to 30 mins for confirmation.
MuchBetter is a revolutionary award winning payment app. The eWallet lets you store, send and move money securely and quickly.
Download the app from the Apple Store or Google Play Store
Deposit funds in your MuchBetter e-wallet
Select the MuchBetter payment option on www.betgold.com
Deposit funds in real-time and get playing straightaway
If you have deposited by Neteller, all withdrawals will be processed to the same Neteller account.
BetGold will not apply any charges for withdrawals made by Neteller.
Once funds have been withdrawn to your Neteller account, funds can be cashed out via Bank Wire, Cheque or paid in some countries onto a Neteller Prepaid Mastercard. The Neteller Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM. Please visit www.neteller.com for further details
In order to request a withdrawal by Neteller, select the Services menu and select Withdraw. If using mobile, this can be located via the Bank section available in the top right hand corner of the screen.
If you have deposited by Skrill, all withdrawals will be processed to the same Skrill account.
BetGold will not apply any charges for withdrawals made by Skrill. The funds will be credited to you within 24 hours of your withdrawal request.
Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or in some countries paid onto a Skrill Prepaid Mastercard. The Skrill Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM. Please visit www.skrill.com for further details
In order to request a withdrawal by Skrill, select the Services menu and select Withdraw. If using mobile, this can be located via the Bank section available in the top right hand corner of the screen.
Withdrawals are available through your bank account, or by sending money to your Ecocard.
Ecopayz allows you to keep your bank account information private by using the EcoPayz Mastercard. Upon having created your Ecoaccount, you can receive the Ecocard (free of charge) that can be accepted on everyday transactions and lets you withdraw your money on almost every ATM in the world. You can also create a virtual variant of the Ecopayz card, for online purchases, for a one time charge of 1.50€.
To make withdrawals, go to "Account / Withdraw". Select the bank, fill in the requested data and click on "SACAR".
Make withdrawals with VCreditos through your preferred bank or Neteller.
Convert your credits instantly with clear and competitive rates.
Consult all your movements carried out at VCreditos.
To withdraw from VC it may take up to 3 banking days.
For more information go to www.vcreditos.com
Users can withdraw funds transferring their balance to their own bank accounts.
For more information go to www.inovapay.com
Make withdrawals with MuchBetter through the www.betgold.com website
Funds will be credited back to your MuchBetter eWallet
To withdraw from MuchBetter it may take up to 3 banking days.
For futher information visit www.muchbetter.com
If you have deposited via bank transfer, all withdrawals will be processed by bank transfer.
Withdrawals will be credited to your account within 3-5 working days of your withdrawal request.
Where your deposit payment method does not support withdrawals, the funds will be processed to you by bank transfer. These will be issued in the name as registered on your betgold account.
Where a bank transfer withdrawal is necessary, you will be prompted to submit your bank details when clicking Withdraw on the Services menu.
The text on your bank statement may display the sender of the bank transfer as one of the following:
CWBTEC SERVICOS EIRELI
JETPAG COBRANCAS LTDA
BRPAY SERVICOS DE TECNOLOGIA DA INFORMACAO LTDA
BB JetPag
V R ANDROMEDA SERVICOS DIGITAIS EIRELI
SAFEPAG PAGAMENTOS S
Click www.betgold.com then click the Join now button. In the pop up please enter the following details:
You can also choose your preferred odds style.
The username you choose at registration can’t be changed once you have selected your preferred currency. If you do need to change that or other details, please contact customer service.
You will be asked to confirm that you have read and understood the terms and conditions, privacy policy, responsible gaming and betting rules.
Click on www.betgold.com and then click the login button on the top right hand side of the page. A pop up will appear showing a “forgot password” link. A couple of questions will need to be answered, such as the email address that was used at registration and date of birth. Once answered, click “continue” and an email will be sent to the email address that has been entered, provided that this email was the same email used at registration. If the email address has been changed please contact customer services. The email will contain your username and a link to click to help you reset your password. The new password that is being created will need the following:
If you have forgotten your user information, please contact support through our live chat, or alternatively please send an email to suporte@betgold.com containing as much information about your account as possible.
This can be caused by an error, but make sure the following has been completed:
If you believe the information entered is correct and have not received an email, check your spam/junk folder in your email account. If you have not received the email, please contact customer support.
Once logged into your account, you will be able to enjoy playing our large variety of games and bet on sports. You will be able to:
The username cannot be change d once it has been chosen during the registration process. It is also not possible to open another account in your name as policy dictates that it is only one account per customer. Players who have multiple accounts will not be granted bonuses and the duplicate accounts will be closed.
Once a currency has been selected it cannot be changed.
Apart from your contact number, your personal information can only be changed by customer support. If you believe that any of your personal information is incorrect or out of date, please contact suporte@betgold.com
It is very important to make sure your account is secure and safe. Ensure that you:
In the very unlikely scenario that your expectations have not been met, please feel free to register a complaint. Please do so by emailing suporte@betgold.com including your username and a full description of the issues that you are experiencing and title the email “complaint”. Screenshots and any documentation will help speed up this process. This will then be dealt with in a timely manner.
There are many ways that deposits can be made these include:
AstropayCard, Ecopayz, Pay4Fun, VCreditos, Boleto, Bank transference, Neteller, Inovapay and Skrill. Please look at our cashier page for more details https://www.betgold.com
You will need to be logged into your account on the website to be able to make the deposit.
Your balance is displayed in the top right of the page after you have logged in. Clicking ‘Deposit’ will take you through to the deposit page where you can add funds and provide required payment details such as card number expiry date etc.
Please look at our cashier page for more details about the limits and supported currencies https://www.betgold.com
Ecopayz, Pay4Fun, VCreditos, Bank transference, Neteller and Skrill can be used both for deposits and withdrawals
AstropayCard, Boleto and Inovapay only for deposits
Deposits on the site are promptly dealt with except boleto that CAN take 1-3 working days. Therefore, the balance in your account will be updated immediately once the transaction has gone through.
We will not make any commission on any payments. Some providers may charge a currency exchange commission or a transfer commission.
If the account is not registered to you, you will not be allowed to deposit as the account holder must match the account. Any attempts to use a 3rd party payment method will be cancelled, even if the owner has given permission.
This could be for several reasons, including reaching your deposit limit for your account, the details that have been entered are incorrect or there might not be enough funds in the account that is being used to deposit. Please check your payment method for sufficient funds.
If you believe you have made a deposit in error, please contact suporte@betgold.com
More than one deposit method can be used to deposit into your account as long as the accounts are all registered in your name.
Click on www.betgold.com then click the Join Now button. In the pop up please enter the following details:
You can also choose how the odds will be displayed
The username and currency that are chosen at the registration cannot be changed. Some details that have been entered can only be changed by contacting suporte@betgold.com
Conformation will be asked that the terms and conditions have been read and understood as well as privacy policy, responsible gaming and the betting rules.
You are required, as a licensing condition to bet on all reputable online gaming sites, to provide certain details and may be asked to provide further proof of identity to complete the registration process. All personal data is kept securely and has strict safeguards to protect it.
Check that you are registering an account that is not listed in our excluded territories on our terms and conditions page. Only one account is allowed per person.
You are only allowed one account per person. Any additional accounts will be closed immediately. Any additional funds in secondary accounts may not be returned.
This cannot be done. You need to register an account before placing any bets or claiming any bonuses.
We are required under our licencing conditions and other regulations to ensure that we satisfy ourselves with the source of funds being deposited through our website.
Documentation is required so we can verify that the person playing is the person who they say they are. This is for your protection. If documentation is not provided when asked for the account will be suspended.
We may request to know additional information on the source of the funds deposited and ask for suitable documentation as proof. These could include a recent pay slip, bank statement, or other proof of income. These will be regarded as strictly confidential and will be in accordance with all applicable customer data protection legislation.
Log into your account on the site
Go to “My Account” (hover over your username in “Your Account” section and a drop-down list will be revealed) and navigate to “Documents upload”
Choose which type of document is being uploaded passport, ID etc
Click the “upload files” button and navigate to where you have the document stored on your device and then follow the instruction given.
If any problems are encounter while uploading documents, please contact Betgold Support.
If you are experiencing any technical issues, please provide as as much of this information as you can to help us identify any potential problems. We may ask for any of the following:
Once you have all this information forward it toss suporte@betgold.com
Verification or ‘Know Your Customer’ (KYC) is a process that all customers are required to complete. This enables us to comply with our licence, including ensuring that we only accept players that are of age to play (18+).
The most commonly accepted documents include:
Additional verification is required periodically to show source of funds. These may include pay slips bank statements etc.
All documents that are required must be valid at the time of sending, in colour, legible, unedited and complete to show the whole document. Acceptable formats include JPG, PNG and PDF and must be 3MB or smaller.
Documents can be uploaded in the “Document Upload” which can be accessed in the “My Account” (hover over your username in “Your Account” section and a drop-down list will be revealed) feature. They can also be sent to suporte@betgold.com
You must be logged into your account. Go to “My Account” section (hover over your username in “Your Account” section and a drop-down list will be revealed) and then “Withdraw”. Once in the withdrawal page it will show you the methods that are available to you to withdraw.
Select your preferred method and choose the amount you want to withdraw and personal details that are asked for by each individual withdrawal method. This will now go into a state of “pending” and will be reviewed and, once verified, processed to the account of your choosing.
Note any additional or outstanding KYC documentation will be required to complete the withdrawal. Failure to provide will cause a delay to your withdrawal.
All withdrawals will be processed back to the method that the deposit was made, for instance the Account Pay4Fun used for a deposit will be the same one that the withdrawal is sent to.
For more information about withdrawals please look at https://www.betgold.com
The minimum that can be withdrawn is 20 Euros
The maximum that can be withdrawn is 10,000 Euros in one month.
All withdrawals take between 1 and 5 banking days once all documentation has been verified.
Free bets cannot be withdrawn and can only be used to place bets.
The minimum stake is 10 cents. The maximum depends on which sport and types of bet are being used to bet with.
Betting rules can be found here https://www.betgold.com/betting-rules/
This happens when the stake is below the minimum stake or above the maximum stake.
Bets are normally settled within minutes of the result being published. Bets on tournaments eg the football World Cup, Wimbledon Championships etc are settled at the end of the tournament or once the result is published.
If you think your bet has been settled with the incorrect outcome, confirm the result then check in the betting rules to certify that the bets should be settled as you believe a win. Once you can confirm this contact suporte@betgold.com with documentation of the result in question, screenshot are very useful to speed the process along.
Bets can be cancelled or voided according to betting rules of the sport in question or with the general betting rules. If this has happened contact suporte@betgold.com with the Bet ID.
Once the bet has been placed it cannot be cancelled.
Every bet placed on your account is available to be viewed in the “My Account” section (hover over your username in “Your Account” section and a drop down list will be revealed) section. This can be accessed by clicking your name in the top right once you are logged in.
At BetGold, we believe that customers come first as without customers we have no business. This is why we have a dedicated team of professional support agents ready to answer any questions or inquiries you might have. The BetGoldcustomer service team will reply to you as soon as possible.
If you have any questions or concerns, please feel free to contact us via the LiveChat feature.
Alternatively, send us an email at suporte@betgold.com.
BetGold is a creative and ethical iGaming operator. We use next-generation technology, design flair and premium customer service to showcase to our players the best experience on the market.
BetGold has offices across the world and is made up of a team of skilled and dedicated individuals with extensive experience, with the sole aim of offering its customers the best possible experiences in online gaming. We have worked hard to create a product that maintains the highest technological and security standards, alongside the most varied range of betting markets, the best odds and the latest games. We hope it will be an exciting ride though the BetGold site.
We know how important customers are, therefore, we have a friendly customer service team that is on-hand to help you with all your requirements. We want to provide you with a quality and fair service. The dedicated customer service team are committed to ensuring that our players enjoy their stay at BetGold.
There are many reasons to make BetGold your favourite online gaming site these include huge coverage of sports and events, live in-play betting, a breath taking range of slots, cutting edge live casino, fantastic promotions, fully secure and protected payments and withdrawals and of course a totally responsible attitude to gaming.
If you have any questions, concerns or suggestions for improvements then please feel free to contact our support team via the live chat facility.
Alternatively, you can contact us at suporte@betgold.com where one of our customer service agents will be ready to help you with your enquiry.
We hope you enjoy your time at BetGold.
Do you seek a golden future? Here at BetGold we are always prospecting for bright, ambitious and talented people from all backgrounds and from a range of different sectors. You don’t have to have worked in iGaming to join our team. Diversity and experience from other industries will help us and our existing employees grow. We judge everyone on their individual merits and what they canbring to our organisation to help push us forward to be the go-to place for gaming.
We are a genuinely global company operating in different markets, which is why we have a genuinely international team with a cosmopolitan outlook.
We are a fast-growing and well-funded company always looking for the best talent to join us, making this an exciting, even thrilling place to work. We look after our staff very well, not only in renumeration but with a number of team evenings throughout the year and many more fun times away from the office. You will find us a fun, friendly team who believe in working hard with a smile on our faces.
If you would like to be part of a great, winning team in anything from customer service to marketing, tech support to finance, compliance to sports book management, bright people are always welcome. If you want to strike gold today, please send your CV with a covering letter tocareers@betgold.com - be bold, be gold.