Terms and Conditions

08/01/2020 Version 1.0

  1. Introduction and definitions

    1. This agreement governs the relationship between “You” and LVC Holdings N.V Limited (“NVC Holdings”, “we” “us” or “our”) of Heelsumstraat 51, Curacao, Orionweg 5 C, Curacao and your access to the games and services offered via this Website. By accessing and continuing to use the games and services provided you agree to be bound to the Terms and Conditions set within, and all applicable game rules, Bonus and Privacy Policies (“Terms and Conditions” or “Agreement”) If you do not agree with any of the Terms and Conditions set within these pages you should not attempt to use this Website. You agree that the Terms and Conditions are subject to change at any time and that any material change to the Terms and Conditions will be communicated where necessary ahead of implementation. If you do not agree with the Terms and Conditions as amended, you should not continue to use the Website. Continued use following any change shall be viewed as acceptance of the Terms and Conditions as updated.
    2. "Bonus" shall cover all promotional offers that gift a tangible reward, including but not limited to: welcome offers, reload bonuses, deposit bonuses, free spins and free bets.
    3. "You" is you using the Site. “Your” has its usual meaning in relation to you.
    4. "Your Account" is your player account on the Site.
  2. License

    1. LVC Holdings N.V Limited (Registered company 148532) are regulated in Curacao under license number 8048/JAZ2018-072
  3. Who Can Play

    1. over 18 years of age or above the legal age for gambling in the country You are playing from;
    2. an actual person. You cannot be a company, other legal entity or betting on behalf of another;
    3. playing the Games for yourself and in a non-professional capacity;
    4. legally allowed to play Games on the Site;
    5. not resident or located at the time of play in:
      Afghanistan, Angola, Aruba, Australia, Belgium, Bonaire, Bulgaria, Cambodia, Czech Republic, Democratic People's Republic of Korea, Denmark, Ecuador, French Republic and its territories, Guadeloupe, Guyana, Hong Kong, India, Iran, Iraq, Republic of Ireland, Israel, Italy, Kuwait, Lao People's Democratic Republic, La Reunion, Martinique, Myanmar, Netherlands (including Curacao and other countries and territories that are part of the Kingdom of the Netherlands), Nicaragua, Norway, Pakistan, Panama. Papua New Guinea, Philippines, Poland, Portugal, Romania, Saba, Saudi Arabia, Singapore, Slovenia, Spain, St. Maarten, Statia, Sudan, Sweden, Syria, Taiwan, Thailand, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America and their territories, Yemen.
      The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Serbia, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.
      In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
      Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries:
      Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
      Any breaches in clause 3 will forfeit the ability to collect any winnings from the Website and persons knowingly in breach may be committing fraud and subject to criminal prosecution.
  4. Registration

    1. To register an account with the Website, click on "Register" tab from the Home page. In order to open the account, You will be required to provide true and accurate information including:

      • Your full name;
      • Your current address;
      • Your valid e-mail address;
      • Your current country of residence;
      • Your mobile number;
      • Your date of birth;
      • Your gender;

      You will also be required to:

      • Select and confirm password;
      • Select currency You wish to play in.

      Click on “Register” tab to confirm that the registration information in the form is the correct information and that You agree to the Terms and Conditions.
      You will then have to verify your e-mail address by clicking on the link received in Your registration e-mail inbox.
      You can now log-in using Your registered log-in details.
    2. You must not seek to register an account with us if you have more than one account or have been previously excluded from the Website.
    3. When You are ready to play, You need to deposit funds into Your Account. You do this by:

      • Clicking on “Deposit” on the Site;
      • Selecting Your payment method;
      • Completing the information required for that payment method;
      • Confirming that the information is accurate by clicking on “Deposit”.

    4. Forms of Verification
      We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that You are who You claim to be and that the funds that You use to play are Your funds and are earned legitimately. We may therefore perform third party searches against your name, compare the personal information You have provided, or we otherwise hold against other databases and make such enquiries and requests. Furthermore we may ask for additional information and documents as we require to validate your account and the funds being used to play in that account. Failure to provide any information asked of You to enable us to comply with Our obligations under such laws and regulations (or providing incorrect information) will result in your account being closed and/or you being reported to the relevant regulatory body (including, without any further notice to you, criminal and serious crime monitoring/reporting agencies in any territory).
  5. Play

    1. We have a large selection of Games on the Site. To play, log into your account and go to the games lobby. To start playing by clicking on the game of Your choice.
    2. You must always play the Games on the Site in line with these Rules and any special Rules that apply to Games offered on the Site. Different Rules apply to different Games (Where such rules apply, please click on the [link] for each Game to see the rules that apply to that Game):

      • Casino
      • Live casino
      • Sportsbook
      • Virtual Sports

  6. Cancellation

    1. We do not accept cancellations of bets or stakes on any Games except for in exceptional circumstances. Such cancellation is solely at Our discretion.
    2. We do not issue refunds except under exceptional circumstances, which is solely at Our discretion.
  7. Account Details

    1. You must keep your login details secure and not share them with anyone. If you share them, even unintentionally, You are responsible for any abuse or misuse of your Account.
    2. You must keep your registration information up to date at all times. If any of your details have change, you must contact us immediately
    3. If you are aware the information provided at registration is incorrect, You must tell Us immediately or immediately amend Your information.
    4. It is Your responsibility to know if Your activity on the Site is legal in the country from which You are playing.
    5. You are only allowed one Account on this Site. If you have more than one Account, You must immediately tell Us.
    6. You are not allowed to transfer or receive funds from one Account to another and/or to transfer, sell or buy Accounts.
    7. You agree that we can check You are who You claim to be. You agree to give Us all documents requested to prove Your registration information and payment details, such as (by way of example only) a copy of Your passport, utility bills or bank statements.
    8. You cannot use any technical error or vulnerability to Your advantage. We will be entitled to cancel and reclaim all winnings gained in this manner.
    9. You agree that you shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your use of the Site. You shall not use any software assisted methods or techniques or hardware devices to aid of Your participation in the Games on the Site.
    10. You agree that we may also share Your information with other people or businesses in order to carry out Our business and deliver the Site to You.
    11. You agree that all deposits and withdrawals made to or from Your player Account, are affected to your bank account(s), debit/credit card(s) or any other payment options available in Your country, which belong solely to You and are in Your name.
    12. In the event that streaming services are made available to You, so that You can have access to data or live/real time audio-visual coverage, You
      (i) agree to comply with any terms and conditions that will be disclosed to You in connection with such streaming services,
      (ii) acknowledge that all intellectual property rights in such material belong to third parties and agree that such material is made available to You solely for Your personal non-commercial use, and
      (iii) further agree that You may only download such material on to your personal computer and any other use is strictly prohibited,
      (iv) agree in particular not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of any data or live/real time audio-visual coverage provided to You.
  8. What We Can Do

    1. We reserve the right to refuse to open an Account for any reason.
    2. We reserve the right to suspend or close your Account for any reason and shall not be obliged to provide you reasons for doing so. Upon closure of Your Account, the full balance in Your Account will be paid to You unless there is a reason for such funds to be withheld.
    3. We reserve the right to withhold any winnings on your account until such time we validate your details and that you are not in breach of clause 3.
    4. If You try to open any other account, on top of your first account, we may will block or close the Account. We may also block or close Your first Account. If We leave Your first Account open Your remaining deposits from any other Accounts, if any, will be transferred to Your first Account.
    5. We do not give credit. Any balance on Your Account will not bear interest. We will not be treated as a financial institution.
    6. If You are found to be using the Website in any way for which it is not intended in order to gain money, We will adjust Your Account to remove any money gained from such activity and the Account may be permanently closed.
    7. We can refuse, terminate or limit any bet or wager for any reason.
    8. We will declare a bet or stake partially or fully void (and/or close Your Account) if We believe that any of the following apply:

      • You, or people associated with You may have directly or indirectly influenced the outcome of an event;
      • You, or people associated with You may have access to insider knowledge that can influence the outcome of an event;
      • You, or people associated with You are engaged in arbitrage or matched betting;
      • You and or people associated with You directly or indirectly ignore the Rules;
      • The result of an event has been directly or indirectly affected by criminal activity;
      • A significant change in odds happened, for example due to a public announcement in relation to an event;
      • Bets have been offered, placed and/or accepted that We would not have accepted, due to a technical issue affecting the Site at that point in time or a mistake, misprint and/or anything which is outside Our control.

    9. We may close Your Account, cancel and/or refund any of Your winnings found in the balance, withhold winnings and/or apply debits as required without any obligation to state a reason or give any notice. If We do this, all valid bets in place at the time of closure will be honored.
    10. If We suspect that You are involved in illegal or fraudulent activities relating to Your use of the Site or are in trouble with creditors or are involved in any other behavior detrimental to the Site, We may freeze or close Your Account and/or cancel stakes.
    11. We offer fair, open and transparent progressive jackpots on specific games for players who use its services for entertainment purposes only. In cases where We suspect that a game’s or promotion’s intended spirit is abused, We reserve the right to suspend, or cancel entirely, Your access to the game in question. Should We find it necessary, We may also close Your Account with immediate effect. Where Your Account has been terminated, We shall not be liable for any losses up to the point the Account was closed, nor will We consider any refunds on balances remaining on the Account. ‘Abuse’ is defined as, but not limited to, software-aided play on multiple games concurrently to generate more rounds of a game that could not be done naturally by a human player playing alone. Also, the practice of ‘cherry-picking’ games with ‘value’ jackpots, to the rank exclusion of all other games, will be considered an abuse of the spirit in which the jackpot is intended. In all cases where abuse has been proven beyond a reasonable doubt, We retain the right to confiscate all of the winnings and any balance remaining on the Account.
    12. All transactions will be monitored and/or reviewed to prevent money laundering.
  9. Making Deposits

    1. Payment methods can be found under both “My Account” and “Deposit” pages of the Site. The payment methods made available to You may change. Some payment methods may not be available in all countries.
    2. When choosing a payment method, You agree to the terms of that payment method. You agree to any charges that may apply. You agree that the payment account or card belongs to You and that You have the right to use the payment method.
    3. The billing descriptor for all Bank Card payments will show up as “LVC Holdings”.
    4. We accept payments made in EUR, US$, BRL, or such other currency as is made available in the currency drop down from time to time. You must choose one currency as the currency of Your Account. Any payments received in a currency other than the one chosen by you will be converted into the currency of Your Account at the exchange rate We choose.
    5. We do not accept cash directly.
  10. Payouts

    1. When the outcome of a Game You take part in is determined, or when we confirm the result of an event, any winnings will be made available to you on Your Account.
    2. If we mistakenly credit your account with winnings that do not belong to You for any reason, these will be taken back from your account. If You have withdrawn these winnings before we become aware of this error, You must immediately inform us and will be required to repay this amount.
  11. Withdrawals

    1. You may withdraw any amount up to the cash balance in your account by issuing a valid notice of withdrawal. Notices for withdrawals must be made on the Site only.
    2. You agree that funds in your account must only be used for playing the Games found on the Website. If You request a withdrawal without turning over an amount that is equal or more than the amount deposited, We reserve the right to enforce a turnover of the full or part of the previous deposit(s) made and/or charge a fee on the withdrawal requested. We can reject a withdrawal request if We suspect that funds are being withdrawn for any fraudulent or money laundering reasons.
    3. Prior to accepting a withdrawal, We may request that You provide legal identification, for example certified copies of passports, ID cards or other such documentation as We feel is required in the circumstances. We may also carry out phone verification or other such verification as is required to ensure that You are who You say You are.
    4. If You withdraw an amount which cumulatively exceed EUR 2,000 (or the equivalent in Your Account currency) We will carry out additional verification procedures. We may also carry out these verification procedures even in the case of lower withdrawals. Where a withdrawal is to be made using a credit card, We may request a certified copy of that credit card (front and back). Please ensure that only the first 6 digits and the last 4 digits of the card are visible and that the CVV /CVV2 number on the back of the card is also not visible.
    5. All withdrawals must be done through the same payment method chosen by You when placing a deposit, unless We decide otherwise or are unable to do so.
    6. A withdrawal request to be finalized may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) business days. When a withdrawal is cancelled, the funds are returned back to your account and you can make use of those funds accordingly on the account. LVC Holdings does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us.
    7. All winnings of 20,000 EUR or more (excluding progressive jackpot wins), we reserve the right to divide the payout into ten installments, paid with 10 per cent of the winning sum every month until the full amount is paid out. It is at the players discretion to request a withdrawal every month until the funds are entirely paid out.
    8. Betgold reserves the right to charge a processing fee on any deposits which were not, or only partly, spent on play, should the player wish to withdraw the funds. Such processing fees may amount to up to 10% of the amount deposited.
  12. Chargebacks

    1. If a chargeback on a card or deposit method You have used is requested by the payment method provider, We may take the following steps:

      • We may block Your Account;
      • We may take any such action as we are entitled to by law;
      • A chargeback notice may be issued and sent to You, using Your registration details;
      • We will use the same payment method as chosen by You when placing a deposit in order to issue the chargeback.

  13. Closing Your Account

    1. You can close Your Account at any time, by contacting support directly on suporte@betgold.com
    2. When You close Your Account:

      • You must first cancel any outstanding offers for stakes that You have made;
      • You must contact support and specifically request the closure of Your Account;
      • We will transfer all funds from Your Account.

    3. If You want to recover funds from closed, blocked or excluded Accounts, You need to contact support.
    4. If You are closing Your Account because You have a problem with gambling addiction, please refer to Our Responsible Gaming Rules.
  14. Dormant & Inactive Accounts

    1. An Inactive Account is an Account having a real money balance that has not been accessed for an uninterrupted period of 12 months.
    2. A Dormant Account is an Account having a real money balance that has not been accessed for an uninterrupted period of 30 Months.
    3. If, Your Account becomes dormant, and We are still unable to reach You, We, if required, in accordance with the applicable law (depending on where You are resident), shall transfer Your remaining balance to the relevant regulatory body.
  15. Bonuses

    1. Any Bonus is only available once per: person, e-mail address, household, IP address, credit card number and/or bank account.
    2. Any “welcome” Bonuses are only available to new customers who open an Account on the Site and who have never held an Account on the Site before, have never received a welcome offer of any kind from the Website and who are invited to take part in a welcome offer by virtue of it being specifically offered to them when they register on the Website.
    3. Some Bonuses may need manually activating by You in Your Account. Unless stated otherwise, You can do this after logging into Your Account and depositing the amount required to access the Bonus. Such Bonuses can only be activated when real money is available in Your Account. If You play with any of Your deposited funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.
    4. When You claim a Bonus, Your real money, the Bonus and all winnings generated from them will remain as Bonus money and may not be withdrawn or wagered on other products until wagering requirements are met.
    5. Bonuses may have a wagering requirement that needs to be completed within a given time frame before any potential winnings and/or bonuses can be withdrawn. Failure to meet the wagering requirements may result in the forfeit of all winnings and bonuses. Any attempt to withdraw any funds (or cash out any placed bets) prior to the complete fulfilment of the Bonus wagering requirement, may result in the Bonus and any winnings attained (including winnings that originated from Your real money used to get the Bonus) being forfeited. Only bets that have been placed and settled during the bonus period will be considered towards the wagering requirements.
    6. Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting in proportions on different outcomes in the same hand to create "action") without risk will not qualify for any wagering requirement. Examples of bets without risk include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat.
    7. If You cancel the Bonus You will lose the Bonus and all winnings generated from the Bonus.
    8. We have the right to refuse any player a Bonus or We may alter the Bonus (including cancellation), if We believe that:

      • The Bonus is being abused (Our definition of abuse includes but is not limited to a player making use of promotional offers without ever risking their own funds);
      • Technical issues have occurred in relation to the Bonus;
      • The Bonus is, for any reason, not able to be conducted as planned.

    9. We offer promotions in good faith to players who use Our services for entertainment purposes. We reserve the right to cancel or remove a player’s access to these games in the case of suspected abuse of any offer and also, should we deem it necessary, to terminate the offender’s Account with immediate effect. In the case of an offender’s Account being closed, We will not be liable to refund any losses made by a player on any Games or to refund any balances on the player’s Account. ‘Abuse’ includes but is not limited to using software and/or opening multiple accounts in order to gain an unfair advantage on a Bonus. In all cases of abuse, We retain the right to withhold all winnings and any balances remaining on Your Account.
    10. All Bonuses are intended for recreational players and We therefore reserve the right to restrict eligibility to participate in all or part of any Bonus.
    11. Unless stated otherwise on the specific bonus landing pages, all Bonuses in the Casino have got a max bet restriction in place of €5 per game round or €.50c bet per line (or currency equivalent).
    12. We reserve the right to review all records and play transactions and/or to monitor Your use of any Bonus or Bonuses. If Irregular play is suspected, We reserve the right to disqualify You from any promotions or Bonuses and withhold all deposits, winnings and may close Your Account. Irregular play is considered bonus abuse and is not permitted on the Site. Irregular play can include (but is not limited to): low margin betting, equal betting, zero risk bets or hedge betting. These are considered Irregular Play when done purposely to exploit Bonuses. In addition the following types of play are considered irregular play:

      • Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;
      • Using any betting system or placing even money bets on any game of chance; and / or
      • Using the “Double-Up” or gamble feature within a game to increase win values;
      • Increasing Your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements;
      • Wagering on games with bonus money to build up value, lose the bonus and then cash out on the built-up value with a secondary deposit;
      • Short term, repetitive and/or unnecessary deposits and withdrawals in order to generate more bonuses.

    13. Unless provided otherwise in the bonus scheme, all bonuses for stakes, winnings, etc. only apply for starting price and fixed odds bets and not for multiples, ante-post bets or Tote betting. Should multiples be part of a bonus scheme, the respective bonus shall relate to the final winnings amount and not to every leg's winning.
    14. Only one Bonus shall be granted per operation (e.g., bet, deposit). Should a Customer qualify for several Bonuses, only the Bonus with the highest Bonus amount shall be granted.
  16. Responsible Gaming

    1. Gambling can be addictive. If You need some help to overcome such addiction, kindly follow this link which will redirect You to Our Responsible Gaming page on the Site. Please always gamble responsibly.
    2. Limits

      You may impose limits on Your Account. These limits are:

      1. Deposit Limit
        You may choose to limit Your maximum losses. This limit will automatically block any further deposits made if the deposit limit set has been exceeded for that selected time frame.
      2. Session Time Limit
        You may choose to limit the time You spend enjoying Our Games. This pop up will appear, reminding You of the time limit You imposed on yourself and will allow you to log You out of Your Account or continue enjoying Our games. Kindly contact support to be able to set this limit.
        If You change Your mind, these limits can be changed by letting Us know via e-mail. Increasing or revoking a limit shall have effect only after seven (7) days; whereas decreasing a limit shall have effect immediately.
    3. Reality Check

      When playing on casino Games on the Website, a pop up will appear which will pause Your Game to remind You that you have been playing for one hour. This will be done every hour. This pop up will remind You of how much You lost and how much You won. You will then select to continue to enjoy Our Games or log out.

      This pop up might appear later than the automatic one hour schedule if Your Game does not allow for temporary suspension. This pop up will appear immediately after Your Game ends once You have come back to Our lobby. We will not always be able to apply the Session Time Limit or Reality Check on the time promised. For example, if You play auto spin games, live games or games which are not hosted on Our Site We will be unable to apply the Session Time Limit or Reality Check reminders until the game has finished or You return to Our lobby.

      You can deactivate the Reality Check at any time by opting-out on the pop up. If You would like to reactivate this, kindly contact support or refer to the ‘My Account’ tab.

    4. Self-Exclusion and Cool Off
      1. You may choose to completely exclude yourself from playing any of the Games on Our Site. To do so You must login and go to the Self-Exclusion page. You stipulate the period You wish to be self-excluded for and Your Account will automatically be reactivated.
      2. You will not be able to open any Account with the Site should You opt for self-exclusion. You will also forfeit any entry into any competition or draw which was entered into prior to such self –exclusion as well as forfeiting any non-cash prizes or invitations which have been granted to You or offered to You prior to such self-exclusion but which have not yet been redeemed or utilised by You (for example, where tickets for an event have been offered but the event is to take place during a self-exclusion period, the invitation is automatically withdrawn upon self-exclusion).
  17. Miscarried and Aborted Games

    1. We, Our suppliers and/or licensors are not liable for any downtime, server disruptions or any technical or political disturbance to Game play. Refunds may be given solely at the discretion of the management;
    2. We, Our suppliers and/or licensors accept no liability for any damages or losses which are deemed or alleged to have arisen out of, or in connection with, the Site or its content including and without limitation to:

      • Delays or interruptions in operation or transmission;
      • Loss or corruption of data;
      • Communication or lines failure;
      • Any site or content misuse;
      • Any errors or omissions in content;

    3. In the event of a casino system malfunction all wagers are void;
    4. If Your Game miscarries because of a failure of the system, We shall refund the amount wagered in Your Game by crediting it to Your Account or, if Your Account no longer exists, by paying it to You directly, in an approved manner. If You have accrued credit at the time the Game got miscarried, the monetary value of the credit will be paid out to Your Account or, if Your Account no longer exists, it will be to You directly, in an approved manner;
    5. We shall take all reasonable steps to ensure that Our computer system enables Your participation in a Game. If after You have made a wager game play is interrupted by a failure of the telecommunications system or a failure of Your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If however, such resumption is not possible We shall:

      • Ensure that the Game is terminated;
      • Refund the amount of the wager to You by placing it in the Your Account.

  18. How to Complain

    1. We appreciate that from time to time complaints need to be addressed. On the rare occasion this happens You can get hold of Us through the following communication channels:

      • E-mail Us on: suporte@betgold.com
      • Chat with us on Site.

    2. So that We can deal with Your complaint quickly and efficiently, please provide Us with clear information about Your identity as well as all relevant details giving rise to the issue. This will enable Us to promptly resolve a reported matter.
    3. Any claim you might have regarding any transaction must be made within three months after the transaction, payment and/or settlement took place/should have taken place; otherwise we will not consider the claim. Once a claim is received, we will review any queried or disputed transactions and let you know the outcome. Our decision on this is final.
    4. If you believe we are in breach our licence you may contact our regulator via email on complaints@gaminglicences.com. All disputes about payouts, blocked accounts, delay, broken features and so on should first be taken up directly with customer support.
  19. When Talking to Us

    1. When You contact Us, You will not make statements which:

      • Are sexually explicit or grossly offensive;
      • Use derogatory terms and/or incite hatred;
      • Are abusive, defamatory or otherwise harass, threaten or cause distress or inconvenience to our support agents.

    2. We record or keep copies of all communications that You have with Our support agents.
  20. Privacy Policy

    1. You can read our Privacy Statement [here]. You should be aware that acceptance of the Terms and Conditions includes full acceptance of the terms of Our Privacy Statement. We therefore ask that You read the Privacy Statement carefully.
  21. User acceptance rules

    1. You enter the Site and participate in the Games at Your own risk. The Site and the Games are provided ‘as is’. The only promises We make in relation to the Site are detailed in these Terms and Conditions. We do not warrant that:

      • The software or the Site is fit for purpose and free from errors;
      • The Site and/or Games will be accessible without interruptions.

    2. We shall not be liable for loss, costs, expenses or damages (whether direct or indirect) special, consequential, incidental or otherwise arising in relation to Your use of the Site or Your participation in the Games.
    3. You hereby agree to fully indemnify us including directors, employees, partners, and service providers for any: cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Site or participation in the Games. If You don’t agree to this, You should not use the Site.
  22. Breaches, Penalties and Termination

    1. If we suspect that You have breached the terms and conditions, we may refuse to open, suspend or close Your Account. We may also withhold any money in Your Account (including the deposit) and set off any money or damages due to loss against the money in Your Account.
    2. We also have the right to freeze or terminate Your Account or cancel any stakes if:

      • We suspect that You are engaged in illegal or fraudulent activities;
      • You are having problems with creditors or otherwise which are detrimental to Our business.

  23. Anti-money Laundering Reporting

    1. As a gaming operator We need to comply with the relevant anti money laundering laws and any associated Regulations. We shall check all transactions and report any suspicious transaction to the relevant competent authorities in Curacao (or other such territory as may be relevant to Your transactions).
    2. If You become aware of any suspicious activity relating to any of the Games on the Site, You must report this to Us immediately.
    3. We may suspend, block or close Your Account and withhold funds, in accordance with the relevant anti money laundering laws and regulations.
  24. Intellectual Property

    1. We are the sole owner of ‘LVC Holdings’, ‘BetGold’ brand and associated logos. Any unauthorized use of the above may result in further legal action.
    2. We are the owner or the rightful licensee of the rights to the technology, software and business systems used within the Site.
    3. The contents and structure of the Site pages are subject to copyright © and database rights in the name of LVC Holdings. All rights reserved. The copyright in this Site including all: text, graphics, code, files and links belongs to Us and the Site may not be reproduced, transmitted or stored in whole or in part without Our written consent. Your registration and use of the Site do not confer any rights whatsoever to the intellectual property contained in the Site.
    4. You agree not to use any automatic or manual device to monitor Our web pages or any content therein. Any unauthorized use or reproduction may be subject to further legal action.
  25. Severability

    1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
  26. Entire Agreement and Admissibility

    1. The terms and conditions are the entire agreement between Us with respect to this Site and, except in the case of fraud, overrule all prior communication and proposals, whether electronic, oral or written between us.
    2. A printed version of these terms and conditions and any notice given in electronic form shall be admissible in judicial or administrative proceedings.
  27. Assignment

    1. We can assign or transfer this agreement. You cannot assign or transfer this agreement.
  28. Insolvency

    1. You must be aware that these funds are not protected in the case of insolvency and therefore in the event that We should go insolvent Your funds may not be returned to You.
  29. Applicable Law, Jurisdiction and Language

    1. These Terms and Conditions are governed by the Laws of Curacao and the parties agree to be subject to the jurisdiction of the Governor General of Curacao.
    2. These Terms and Conditions may be published in a number of languages as a service and in good faith. In the event of any discrepancy or translation issues between an English version and a translation, the English version shall prevail.
  30. Privacy Policy

    1. LVC Holdings N.V will collect personal information from you, including name, address details, email address, payment details and other such information that will have been entered as part of the registration and depositing process (“User information”).
    2. This Website also uses “cookies” to keep track of your personal preferences whilst using the Service. “Cookies” help ensure a better playing experience. You may refuse to accept cookies by switching the setting within your browser. However, if you select this setting you may find the Service inaccessible.
    3. By providing your User Information, you accept that we may use and retain your User Information for the purposes of providing the Website and associated services. User Information may be held by us or any third party company which processes it on our behalf. These third parties are permitted to use the data only in accordance with our instructions. We may use your User information in order to send you information about our products and services (including by mail, phone, email or other electronic messaging services).
    4. We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email, a chat function or share additional information about yourself through your use of the Website. We may also collect information from third parties such as credit history or other financial information which may help us to identify or prevent fraudulent activity.
    5. You accept that in the event of a reorganization, sale or takeover we may need to disclose personal information to third parties involved in the acquisition of the business.