Terms & Conditions

1. Introduction and definitions

  1. This agreement governs the relationship between “You” and LG Trading (“we”, “us”) and your access to the games and services offered via this Website. By accessing and continuing to use the games and services provided you agree to be bound to the Terms and Conditions set within, and all applicable game rules, Bonus and Privacy Policies (“Terms and Conditions” or “Agreement”). If you do not agree with any of the Terms and Conditions set within these pages you should not attempt to use this Website. You agree that the Terms and Conditions are subject to change at any time and that any material change to the Terms and Conditions will be communicated where necessary ahead of implementation. If you do not agree with the Terms and Conditions as amended, you should not continue to use the Website. Continued use following any change shall be viewed as acceptance of the Terms and Conditions as updated.
  2. “Bonus” shall cover all promotional offers that gift a tangible reward, including but not limited to: welcome offers, reload bonuses, deposit bonuses, free spins and free bets.
  3. “You” is you using the Site. “Your” has its usual meaning in relation to you.
  4. “Your Account” is your player account on the Site.

2. License

  1. LG Trading Limited (Registered company C84999) is regulated in Malta under license number MGA/B2C/520/2018 issued on 29th July 2019.

3. Who Can Play

  1. over 18 years of age or is above the legal age for gambling in the country You are playing from;
  2. an actual person. You cannot be a company, other legal entity or betting on behalf of another;
  3. playing the Games for yourself and in a non-professional capacity;
  4. legally allowed to play Games on the Site;
  5. not a resident or located at the time of play in:
  • Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Antigua and Barbuda, Armenia, Aruba, Australia,
    Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bolivia, Botswana, British Virgin Islands, Bulgaria, Burundi, Cambodia,
    Canada, China, Colombia, Congo, Cuba, Curacao, Czech Republic, Denmark, Ecuador, Egypt, Equatorial Guinea, Estonia, France, France Metropolitan, French Guiana, French Polynesia, French Southern and Antarctic Lands, Georgia, Ghana, Greece, Guadeloupe, Guyana, Haiti, Hong Kong, Iceland, Iran, Iraq, Ireland, Israel, Italy, Kenya, Kuwait, Latvia, Lebanon, Liberia, Libya, Lithuania, Maldives, Mali, Martinique, Mexico, Mongolia, Montenegro, Morocco, Netherlands, Netherlands Antilles, Nicaragua, Nigeria, North Korea, Northern Ireland, Norway, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russia, Saudi Arabia, Schleswig Holstein, Singapore, Sint Maarten, Somalia, South Africa, South Sudan, Spain, Sudan & Darfur, Sweden,
    Switzerland, Syria, Taiwan, Thailand, The Bahamas, Trinidad and Tobago, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Venezuela, Yemen, Zimbabwe

Any breaches in clause 3 will forfeit the ability to collect any winnings from the Website and persons knowingly in breach are breaking the law and could be subject to prosecution.

4. Registration

    1. To register an account with the Website, click on the “Register” tab from the Home page. In order to open the account, You will be required to provide true and accurate information including:
      • Your full name;
      • Your current address;
      • Your valid e-mail address;
      • Your current country of residence;
      • Your mobile number;
      • Your date of birth;
      • Your gender;

      You will also be required to:

      • Select and confirm password;
      • Select currency You wish to play in.

      Click on “Register” tab to confirm that the registration information in the form is the correct information and that

You agree to the Terms and Conditions.

You will then have to verify your e-mail address by clicking on the link received in Your registration e-mail
inbox. You can now log-in using Your registered log-in details.

  1. You must not seek to register an account with us if you have more than one account or have been previously excluded from the Website.
  2. When You are ready to play, You need to deposit funds into Your Account. You do this by:
    • Clicking on “Deposit” on the Site;
    • Selecting Your payment method;
    • Completing the information required for that payment method;
    • Confirming that the information is accurate by clicking on “Deposit”.
  3. Forms of Verification
    We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that You are who You claim to be and that the funds that You use to play are Your funds and are earned legitimately. We may therefore perform third party searches against your name, compare the personal information You have provided, or we otherwise hold against other databases and make such enquiries and requests. Furthermore we may ask for additional information and documents as we require to validate your account and the funds being used to play in that account. Failure to provide any information asked of You to enable us to comply with Our obligations under such laws and regulations (or providing incorrect information) will result in your account being closed and/or you being reported to the relevant regulatory body (including, without any further notice to you, criminal and serious crime monitoring/reporting agencies in any territory).

5. Play

  1. We have a large selection of Games and sporting events on the
    Site. To play, log into your account and go to the games lobby
    or sports page to get active on BetGold. Start playing by
    clicking on the game of Your choice.
  2. You must always play the Games on the Site in line with these
    Rules and any special Rules that apply to Games offered on the
    Site. Different Rules apply to different Games (Where such
    rules apply, please click on the
    [link]
    for each Game to see the rules that apply to that Game): :

    • Casino
    • Live casino
    • Sportsbook
    • Esports
    • Virtual Sports

6. Cancellation

  1. We do not accept cancellations of bets or stakes on any Games
    except for in exceptional circumstances. Such cancellation is
    solely at Our discretion.
  2. We do not issue refunds except under exceptional
    circumstances, which is solely at Our discretion.

7. Account Details

  1. You must keep your login details secure and not share them
    with anyone. If you share them, even unintentionally, You are
    responsible for any abuse or misuse of your Account.
  2. You must always keep your registration information up to date.
    If any of your details have changed, you must contact us
    immediately
  3. If you are aware the information provided at registration is
    incorrect, You must tell Us immediately or immediately amend
    Your information.
  4. It is Your responsibility to know if Your activity on the Site
    is legal in the country from which You are playing.
  5. You are only allowed one Account on this Site. If you have
    more than one Account, You must immediately inform Us.
  6. You are not allowed to transfer or receive funds from one
    Account to another and/or to transfer, sell or buy Accounts.
  7. You agree that we can check You are who You claim to be. You
    agree to give Us all documents requested to prove Your
    registration information and payment details, such as (by way
    of example only) a copy of Your passport, utility bills or
    bank statements.
  8. You cannot use any technical error or vulnerability to Your
    advantage. We will be entitled to cancel and reclaim all
    winnings gained in this manner.
  9. You agree that you shall not be involved in any fraudulent,
    collusive, fixing, or other unlawful activity in relation to
    Your use of the Site. You shall not use any software assisted
    methods or techniques or hardware devices to aid of Your
    participation in the Games on the Site.
  10. You agree that we may also share Your information with other
    people or businesses in order to carry out Our business and
    deliver the Site to You.
  11. You agree that all deposits and withdrawals made to or from
    Your player Account are paid to your bank account(s),
    debit/credit card(s) or any other payment options available in
    Your country, which belong solely to You and are in Your name.
  12. In the event that streaming services are made available to
    You, so that You can have access to data or live/real time
    audio-visual coverage, You
    (a) agree to comply with any
    terms and conditions that will be disclosed to You in
    connection with such streaming services,
    (b) acknowledge
    that all intellectual property rights in such material belong
    to third parties and agree that such material is made
    available to You solely for Your personal non-commercial use,
    and
    (c) further agree that You may only download such
    material on to your personal device and any other use is
    strictly prohibited,
    (d) agree in particular not to (and
    agree not to assist or facilitate any third party to) copy,
    reproduce, transmit, publish, display, distribute,
    commercially exploit, tamper with or create derivative works
    of any data or live/real time audio-visual coverage provided
    to You.

8. What We Can Do

  1. We reserve the right to refuse to open an Account for any
    reason.
  2. We reserve the right to suspend or close your Account for any
    reason and shall not be obliged to provide you reasons for
    doing so. Upon closure of Your Account, the full balance in
    Your Account will be paid to You unless there is a reason for
    such funds to be withheld.
  3. We reserve the right to withhold any winnings on your account
    until such time we validate your details and that you are not
    in breach of clause 3.
  4. If You try to open any other account, on top of your first
    account, we may will block or close the Account. We may also
    block or close Your first Account. If We leave Your first
    Account open Your remaining deposits from any other Accounts,
    if any, will be transferred to Your first Account.
  5. We do not give credit. Any balance on Your Account will not
    bear interest. We will not be treated as a financial
    institution.
  6. If You are found to be using the Website in any way for which
    it is not intended in order to gain money, We will adjust Your
    Account to remove any money gained from such activity and the
    Account may be permanently closed.
  7. We can refuse, terminate, or limit any bet or wager for any
    reason.
  8. We will declare a bet or stake partially or fully void (and/or
    close Your Account) if We believe that any of the following
    apply:s

    • You, or people associated with You may have directly or
      indirectly influenced the outcome of an event;
    • You, or people associated with You may have access to
      insider knowledge that can influence the outcome of an
      event;
    • You, or people associated with You are engaged in
      arbitrage or matched betting;
    • You and or people associated with You directly or
      indirectly ignore the Rules;
    • The result of an event has been directly or indirectly
      affected by criminal activity;
    • A significant change in odds happened, for example due to
      a public announcement in relation to an event;
    • Bets have been offered, placed and/or accepted that We
      would not have accepted, due to a technical issue
      affecting the Site at that point in time or a mistake,
      misprint and/or anything which is outside Our control.
  9. We may close Your Account, cancel and/or refund any of Your
    winnings found in the balance, withhold winnings, and/or apply
    debits as required without any obligation to state a reason or
    give any notice. If We do this, all valid bets in place at the
    time of closure will be honoured.
  10. If We suspect that You are involved in illegal or fraudulent
    activities relating to Your use of the Site or are in trouble
    with creditors or are involved in any other behaviour
    detrimental to the Site, We may freeze or close Your Account
    and/or cancel stakes.
  11. We offer fair, open, and transparent progressive jackpots on
    specific games for players who use its services for
    entertainment purposes only. In cases where We suspect that a
    game’s or promotion’s intended spirit is abused, We reserve
    the right to suspend, or cancel entirely, Your access to the
    game in question. Should We find it necessary, We may also
    close Your Account with immediate effect. Where Your Account
    has been terminated, We shall not be liable for any losses up
    to the point the Account was closed, nor will We consider any
    refunds on balances remaining on the Account. ‘Abuse’ is
    defined as, but not limited to, software-aided play on
    multiple games concurrently to generate more rounds of a game
    that could not be done naturally by a human player playing
    alone. Also, the practice of ‘cherry-picking’ games with
    ‘value’ jackpots, to the rank exclusion of all other games,
    will be considered an abuse of the spirit in which the jackpot
    is intended. In all cases where abuse has been proven beyond a
    reasonable doubt, We retain the right to confiscate all of the
    winnings and any balance remaining on the Account.
  12. All transactions will be monitored and/or reviewed to prevent
    money laundering.

9. Making Deposits

  1. Payment methods can be found under both “My Account” and
    “Deposit” pages of the Site. The payment methods made
    available to You may change. Some payment methods may not be
    available in all countries.
  2. When choosing a payment method, You agree to the terms of that
    payment method. You agree to any charges that may apply. You
    agree that the payment account or card belongs to You and that
    You have the right to use the payment method.
  3. The billing descriptor for all Bank Card payments will show up
    as “LG Trading”.
  4. We accept payments made in EUR, USD, BRL, INR (depending on
    the territory) or such other currency as is made available in
    the currency drop down from time to time. You must choose one
    currency as the currency of Your Account. Any payments
    received in a currency other than the one chosen by you will
    be converted into the currency of Your Account at the exchange
    rate We choose.
  5. We do not accept cash directly.

10. Payouts

  1. When the outcome of a Game You take part in is determined, or
    when we confirm the result of an event, any winnings will be
    made available to you in Your Account.
  2. If we mistakenly credit your account with winnings that do not
    belong to You for any reason, these will be taken back from
    your account. If You have withdrawn these winnings before we
    become aware of this error, You must immediately inform us and
    you will be required to repay this amount.

11. Withdrawals

  1. You may withdraw any amount up to the cash balance in your
    account by issuing a valid notice of withdrawal. Notices for
    withdrawals must be made on the Site only.
  2. You agree that funds in your account must only be used for
    playing the Games found on the Website. If You request a
    withdrawal without turning over an amount that is equal or
    more than the amount deposited, We reserve the right to
    enforce a turnover of the full or part of the previous
    deposit(s) made and/or charge a fee on the withdrawal
    requested. We can reject a withdrawal request if We suspect
    that funds are being withdrawn for any fraudulent or money
    laundering reasons.
  3. Prior to accepting a withdrawal, We may request that You
    provide legal identification, for example certified copies of
    passports, ID cards or other such documentation as We feel is
    required in the circumstances. We may also carry out phone
    verification or other such verification as is required to
    ensure that You are who You say You are.
  4. If You withdraw an amount which cumulatively exceed EUR 2,000
    (or the equivalent in Your Account currency) We will carry out
    additional verification procedures. We may also carry out
    these verification procedures even in the case of lower
    withdrawals. Where a withdrawal is to be made using a credit
    card, We may request a certified copy of that credit card
    (front and back). Please ensure that only the first 6 digits
    and the last 4 digits of the card are visible and that the CVV
    /CVV2 number on the back of the card is also not visible.
  5. All withdrawals must be done through the same payment method chosen by You when placing a deposit, unless, We decide
    otherwise or are unable to do so.
  6. A withdrawal request to be finalized may vary due to
    circumstances, however a withdrawal attempt should be approved
    or denied within three (3) business days. When a withdrawal is
    cancelled, the funds are returned to your account and you can
    make use of those funds accordingly on the account. LG Trading
    does not assume any responsibility for any funds lost during
    gameplay following a withdrawal cancellation either by you or
    by us.
  7. On all winnings of 20,000 EUR or more (excluding progressive
    jackpot wins), we reserve the right to divide the pay-out into
    ten instalments, paid with 10 per cent of the winning sum
    every month until the full amount is paid out. It is at the
    player’s discretion to request a withdrawal every month until
    the funds are entirely paid out.
  8. BetGold reserves the right to charge a processing fee on any
    deposits which were not, or only partly, spent on play, should
    the player wish to withdraw the funds. Such processing fees
    may amount to up to 10% of the amount deposited.

12. Chargebacks

  1. If a chargeback on a card or deposit method You have used is
    requested by the payment method provider, We may take the
    following steps:

    • We may block Your Account;
    • We may take any such action as we are entitled to by law;
    • A chargeback notice may be issued and sent to You, using
      Your registration details;
    • We will use the same payment method as chosen by You when
      placing a deposit in order to issue the chargeback.

13. Closing Your Account

  1. You can close Your Account at any time by initiating the
    process yourself in My Account section or contacting our
    support directly on
    suporte@betgold.com
  2. When You close Your Account:
    • You will be asked about the reason why you decided to do
      so;
    • You should cancel all pending withdrawals;
    • We will transfer all withdrawal balance from Your Account.
  3. If You want to recover funds from closed, blocked or excluded
    Accounts, You need to contact support.
  4. If You are closing Your Account because You have a problem
    with gambling addiction, please refer to Our
    [Responsible Gaming Rules.]

14. Dormant & Inactive Accounts

  1. An Inactive Account is an Account having a real money balance
    that has not been accessed for an uninterrupted period of 12
    months.
  2. A Dormant Account is an Account having a real money balance
    that has not been accessed for an uninterrupted period of 30
    Months.
  3. If Your Account becomes dormant and We are still unable to
    reach You, We, if required, in accordance with the applicable
    law (depending on where You are resident), shall transfer Your
    remaining balance to the relevant regulatory body.

15. Bonuses

  1. Any Bonus is only available once per person, e-mail address,
    household, IP address, credit card number and/or bank account.
  2. Any “welcome” Bonuses are only available to new customers who
    open an Account on the Site and who have never held an Account
    on the Site before, have never received a welcome offer of any
    kind from the Website and who are invited to take part in a
    welcome offer by virtue of it being specifically offered to
    them when they register on the Website.
  3. Some Bonuses may need manually activating by You in Your
    Account. Unless stated otherwise, You can do this after
    logging into Your Account and depositing the amount required
    to access the Bonus. Such Bonuses can only be activated when
    real money is available in Your Account. If You play with any
    of Your deposited funds prior to claiming the Bonus, lost
    funds cannot be used to activate the Bonus.
  4. When You claim a Bonus, Your real money, the Bonus and all
    winnings generated from them will remain as Bonus money and
    may not be withdrawn or wagered on other products until
    wagering requirements are met.
  5. Bonuses may have a wagering requirement that needs to be
    completed within a given time frame before any potential
    winnings and/or bonuses can be withdrawn. Failure to meet the
    wagering requirements may result in the forfeit of all
    winnings and bonuses. Any attempt to withdraw any funds (or
    cash out any placed bets) prior to the complete fulfilment of
    the Bonus wagering requirement, may result in the Bonus and
    any winnings attained (including winnings that originated from
    Your real money used to get the Bonus) being forfeited. Only
    bets that have been placed and settled during the bonus period
    will be considered towards the wagering requirements.
  6. Any evidence or reasonable suspicion that specific bets were
    placed on any Game or Sport (i.e. betting in proportions on
    different outcomes in the same hand to create “action”)
    without risk will not qualify for any wagering requirement.
    Examples of bets without risk include betting on red and black
    simultaneously in Roulette, and betting player and banker
    simultaneously in Baccarat.
  7. If You cancel the Bonus You will lose the Bonus and all
    winnings generated from the Bonus.
  8. We have the right to refuse any player a Bonus or We may alter
    the Bonus (including cancellation), if We believe that:

    • The Bonus is being abused (Our definition of abuse
      includes but is not limited to a player making use of
      promotional offers without ever risking their own funds);
    • Technical issues have occurred in relation to the Bonus;
    • The Bonus is, for any reason, not able to be conducted as
      planned.
  9. We offer promotions in good faith to players who use Our
    services for entertainment purposes. We reserve the right to
    cancel or remove a player’s access to these games in the case
    of suspected abuse of any offer and also, should we deem it
    necessary, to terminate the offender’s Account with immediate
    effect. In the case of an offender’s Account being closed, We
    will not be liable to refund any losses made by a player on
    any Games or to refund any balances on the player’s Account.
    ‘Abuse’ includes but is not limited to using software and/or
    opening multiple accounts in order to gain an unfair advantage
    on a Bonus. In all cases of abuse, We retain the right to
    withhold all winnings and any balances remaining on Your
    Account.
  10. All Bonuses are intended for recreational players and We
    therefore reserve the right to restrict eligibility to
    participate in all or part of any Bonus.
  11. Unless stated otherwise on the specific bonus landing pages,
    all Bonuses in the Casino have got a max bet restriction in
    place of €5 per game round or €.50c bet per line (or currency
    equivalent).
  12. We reserve the right to review all records and play
    transactions and/or to monitor Your use of any Bonus or
    Bonuses. If Irregular play is suspected, We reserve the right
    to disqualify You from any promotions or Bonuses and withhold
    all deposits, winnings and may close Your Account. Irregular
    play is considered bonus abuse and is not permitted on the
    Site. Irregular play can include (but is not limited to): low
    margin betting, equal betting, zero risk bets or hedge
    betting. These are considered Irregular Play when done
    purposely to exploit Bonuses. In addition, the following types
    of play are considered irregular play:

    • Increasing the balance and then changing Your gaming
      pattern significantly (bet, game type, bet structure or
      other pattern of betting) to complete any wagering
      requirements of any Bonus;
    • Using any betting system or placing even money bets on any
      game of chance; and / or
    • Using the “Double-Up” or gamble feature within a game to
      increase win values;
    • Increasing Your balance after placing high value bets and
      thereafter proceeding to place bets of less than half of
      the prior bet value, in order to meet bonus wagering
      requirements;
    • Wagering on games with bonus money to build up value, lose
      the bonus and then cash out on the built-up value with a
      secondary deposit;
    • Short term, repetitive and/or unnecessary deposits and
      withdrawals in order to generate more bonuses.
  13. Unless provided otherwise in the bonus scheme, all bonuses for
    stakes, winnings, etc. only apply for starting price and fixed
    odds bets and not for multiples, ante-post bets or Tote
    betting. Should multiples be part of a bonus scheme, the
    respective bonus shall relate to the final winnings amount and
    not to every leg’s winning.
  14. Only one Bonus shall be granted per operation (e.g., bet,
    deposit). Should a Customer qualify for several Bonuses, only
    the Bonus with the highest Bonus amount shall be granted.

16. Responsible Gaming

  1. Responsible Gaming, Social Responsibility & Player
    Safety

    At BetGold we aim to offer the best service to each and
    every customer, which enables all players to fully
    experience an impeccable product which our user-friendly
    site has to offer. We are committed to making your gaming
    experience truly positive and unforgettable. We offer over
    hugely comprehensive range of sporting events while our
    games are from some of the top creative brains in the
    industry, which mean more online entertainment for our
    players.

    BetGold is dedicated to being a safe, fair and reliable site
    totally committed to Responsible Gambling, Social
    Responsibility & Player Safety. We do recognise that
    gambling can sometimes be a challenge for players, and as
    such we have made available various tools to aid each
    individual to use the site responsibly. We highly recommend
    you use these tools as required.

  2. Guards for MinorsInternet and gambling laws forbid the use of BetGold for
    anyone under the age of 18. There is no exemption to this
    rule. BetGold has taken steps to prevent minors from using
    this site. BetGold takes this very seriously and will carry
    out stringent age verification and can and will reserve the
    right to ask for legal documentation to prove the identity
    and age of customers. If any customers become aware of
    minors using BetGold please contact Customer Service immediately. We recommend the following steps to prevent
    minors using our services:

    • Do not allow unsupervised minors access your
      computer/tablet/phone or any other digital device which
      allows access to our website or any other of our
      associated brands when you have our software open and
      running.
    • Keep your username, password and bank details concealed
      and out of reach of minors.
  3. Player ProtectionTo use our site safely the customer should be in a balanced
    state and not be emotionally compromised. Therefore,
    customers should not use our site if they have consumed
    alcohol or any other substances, which can affect the
    customer’s mental state and could cause very dangerous
    outcomes. A customer under the influence is more likely to
    risk more and not consider what is happening.

    If you have or have had problems with alcohol or any other
    substances BetGold would advise not playing our games for
    real money and instead just enjoying the “free” games.

  4. Setting LimitsBetGold wants you to enjoy our site and gaming activities,
    which is why we have a range of tools to keep you safe and
    use our site as a form of entertainment. The tools that
    BetGold have to offer our players are as follows:

    1. Deposit Limit:This allows you to set a limit on the
      amount deposited into the player account during a
      specified time frame, which means you will never deposit
      more than is absolutely necessary. In this instance, you
      may set a daily, weekly or monthly limit that best suits
      your needs.
    2. Loss Limit:A loss limit safeguards you from losing
      more money than you would be willing to lose. The use of
      your real funds will be restricted from being lost by the
      amount of deposit made, which means that whatever amount
      is set, you will not lose any further money beyond that
      set figure. A loss limit can be set daily, weekly or on a
      monthly basis.
    3. Session Limit:You can set a limit to inform you of
      the time spent browsing our amazing array of games
      online.
    4. Reality Check:This is your very own personal
      reminder. When playing on casino Games on the website, a
      pop up will appear which will pause Your Game to remind
      You that you have been playing for a certain period,
      chosen by you. You can then decide to continue to enjoy
      Our Games or log out.
  5. Time OutCustomers from time to time might want to take a break from
    the site. This enables them to block their account for 24
    hours. If this is activated the customer will be blocked
    from all BetGold products and sites. All unmatched bets will
    be cancelled, and funds returned to the customer accounts.
    Any part-matched bets will stand. Once the time out is
    activated it is impossible to reinstate the account until
    the time period selected has concluded.
  6. Self-ExclusionWhilst we endeavour to ensure that gambling is a safe source
    of entertainment, some players may become addicted which
    means that they would prefer to pause and self-reflect for a
    longer period. Hence, we have included the
    self-exclusion option. This means that a player’s BetGold
    account will be disabled for a minimum of one day but can be
    for considerably longer. All pending bets will still stand.

    By choosing the option to self-exclude, this only applies to
    the specific brand where you made the self-exclusion
    request, an automatic self-exclusion does not apply to any
    other associated brands of ours which you may hold an
    account with. It is your responsibility to inform us and
    request the self-exclusion of any other active accounts
    across our brands.

    You are not allowed to create any further accounts with
    BetGold once your self-exclusion takes effect.

    We will take the necessary steps to stop all marketing
    communications being sent to you once your self-exclusion
    has been implemented.

    As a responsible gaming operator, we will always seek to
    ensure that your welfare comes first. Therefore, we would
    like to make you aware that there are software tools which
    have proved useful in restricting the use of gambling sites
    such as GamBlock.

  7. Help and informationBetGold is a responsible company and knows that the vast
    majority of customers play on our site in a measured manner,
    but we are aware some customers can become addicted. We have
    an excellent customer service team who can help if needed.

    To use the BetGold site responsibly please ask yourself the
    following questions:

    1. Have you taken time off work or your studies because of
      gambling?
    2. Is gambling affecting your personal relationships (family,
      friends)?
    3. Have you prioritised financing your gambling over
      financial responsibilities to your family?
    4. Is gambling affecting your own health (problems with
      sleeping, self-neglect, isolation, depression, stress,
      behavioural difficulties)?
    5. Have you felt remorse or regret after playing, or felt the
      need to go back to playing as soon as possible in order to
      win more money/make up your losses?
    6. Have you played to repay debts or to make up a financial
      deficit?
    7. Have you played beyond the financial and time limits that
      you had set for yourself?
    8. Have you borrowed or sold something to finance your
      gambling?
    9. Have you lied to your friends and family about your
      gambling?
    10. Have you considered acting illegally in order to finance
      your gambling? If you have answered “yes” to any of the
      questions above, we advise you to contact our dedicated
      and friendly
      Customer Support team

17. Miscarried and Aborted Games

  1. We, Our suppliers and/or licensors are not liable for any
    downtime, server disruptions or any technical or political
    disturbance to Game play. Refunds may be given solely at the
    discretion of the management;
  2. We, Our suppliers and/or licensors accept no liability for any
    damages or losses which are deemed or alleged to have arisen
    out of, or in connection with, the Site or its content
    including and without limitation to:

    • Delays or interruptions in operation or transmission;
    • Loss or corruption of data;
    • Communication or lines failure;
    • Any site or content misuse;
    • Any errors or omissions in content;
  3. In the event of a casino system malfunction all wagers are
    void;
  4. If Your Game miscarries because of a failure of the system, We
    shall refund the amount wagered in Your Game by crediting it
    to Your Account or, if Your Account no longer exists, by
    paying it to You directly, in an approved manner. If You have
    accrued credit at the time the Game got miscarried, the
    monetary value of the credit will be paid out to Your Account
    or, if Your Account no longer exists, it will be to You
    directly, in an approved manner;
  5. We shall take all reasonable steps to ensure that Our computer
    system enables Your participation in a Game. If after You have
    made a wager game play is interrupted by a failure of the
    telecommunications system or a failure of Your computer
    system, the Game will resume as at the exact time immediately
    before the interruption occurred. If however, such resumption
    is not possible We shall:

    • Ensure that the Game is terminated;
    • Refund the amount of the wager to You by placing it in the
      Your Account.

18. How to Complain

  1. We appreciate that from time to time complaints need to be
    addressed. On the rare occasion this happens You can get hold
    of Us through the following communication channels:

  2. So that We can deal with Your complaint quickly and
    efficiently, please provide Us with clear information about
    Your identity as well as all relevant details giving rise to
    the issue. This will enable Us to promptly resolve a reported
    matter.
  3. Any claim you might have regarding any transaction must be
    made within three months after the transaction, payment and/or
    settlement took place/should have taken place; otherwise we
    will not consider the claim. Once a claim is received, we will
    review any queried or disputed transactions and let you know
    the outcome. Our decision on this is final.
  4. Players shall be given the opportunity to refer their complaints to the Malta Gaming Authority through the Authority’s player support function, via
    https://www.mga.org.mt/support/online-gaming-support/

19. When Talking to Us

  1. When You contact Us, You will not make statements which:
    • Are sexually explicit or grossly offensive;
    • Use derogatory terms and/or incite hatred;
    • Are abusive, defamatory, or otherwise harass, threaten, or
      cause distress or inconvenience to our support agents.
  2. We record or keep copies of all communications that You have
    with Our support agents.

20. Privacy Policy & Cookie Policy

  1. Contact UsWhen you register with BetGold the data controller is LG
    Trading Limited.

    Address: Elite Business Centre, Trejqa ta’ Box Box,
    Msida, MSD1840, Malta
    Email:
    suporte@betgold.com

    Data Protection Officer: dpo@ogaming.com

  2. Privacy EthosGiven that BetGold is based in Malta, we are bound by and
    subject to the General Data Protection Regulation (GDPR).
    Whenever we process personal data, we follow the GDPR
    principles:

    • Lawfulness, fairness, and upmost transparency
    • Storage limitation
    • Accountability
    • Purpose limitation
    • Data minimisation
    • Seamless accuracy
  3. Why we collect personal informationWe are required to process your personal information in
    order for us to be able to offer you our services and
    products. As a matter of course, we will only ever ask you
    for the minimum amount of information possible that we need
    and we will only ever use it legally. Upon registering for
    an account with BetGold you, the customer, enter into a
    contract with us, as set out in our Terms and Conditions –
    which can be accessed on this website. A contract is two
    parties agreeing to provide what is set out and to deliver
    our obligations and to provide you with access to our
    services we need to process some personal information about
    you.

    We will always make it clear which information is mandatory
    and which information is optional. Unfortunately, if there
    is information that is mandatory and you don’t want to
    provide us, then you will not be able to hold an account
    with us and, as such, you will be unable to use our services
    or products. We use your information to:

    • Help you create, operate and manage your personal profile,
      allowing you to access our suite of products, including
      our sportsbook, casino, and cashier page.
    • Manage promotions, rewards and loyalty schemes.
    • Protection of your personal profile, information and
      account.
    • Process your bets, wagers and financial transactions,
      including your use of credit/debit cards and other chosen
      payment methods.
    • Provide ongoing customer support.
    • Business service updates.
    • Analyse user behaviours with the aim of continual business
      improvement.
    • Monitor the registration of multiple accounts and to
      counteract fraudulent practice. Some of the information we
      process about you, the customer, is necessary for us to
      comply with the legal and regulatory obligations that we
      have as a gaming company in a regulated marketplace, such
      as licensing requirements, responsible gaming and Anti
      Money Laundering (AML) Regulations. This information is
      processed in order to:

      • Carry out sufficient age and identity verification
        checks, including to protect minors or vulnerable
        groups.
      • Verify source of wealth.
      • Carry out due diligence checks.
      • Monitor and investigate financial and bet transactions
        in order to detect and prevent fraudulent activity,
        money laundering, problem gambling and other irregular
        gaming activities.
      • Consultation with self-exclusion databases to manage
        problem gambling.
      • Prevent registration of duplicate accounts.
      • Prevent registration from individuals from
        jurisdictions where gambling is prohibited.

    BetGold processes a small amount of information about every
    individual and unique visitor who accesses our products or
    services. We do so to increase our understanding of the
    individuals who visit our websites. It also helps us
    identify where there are security issues or technical for
    visitors to our site. We do this by using both in-house and
    third-party programmes. We also use functionality cookies.
    When we process this information, it is in the necessary and
    legitimate interests of BetGold to ensure that we always
    provide a secure and smooth experience and journey for our
    customers. It is of fundamental importance that we protect
    the product, services and our customers from abuse that
    could adversely affect the usage of the product and services
    offered by BetGold. Only where we have your consent, BetGold
    may decide to contact you about latest news, relevant
    promotions and bonus offerings. We will only ever contact
    you for these reasons if we have your prior consent to do
    so. You have full control over whether and how we get in
    touch through the settings in your account. The customer has
    full control over this and can change their preferences at
    any time. When you visit our services and products, we use
    cookies and pixels to gather some information on your
    preferred channels that we may advertise on. This is to keep
    you up to date with product development, promotions and
    bonus offerings. The information is held for us for a
    limited amount of time. This information is always deleted
    once this time period expires. You are free to block and
    delete cookies using settings in your web browser. This may,
    however, negatively impact your experience when using our
    products and services. BetGold will never ask you to provide
    any sensitive personal information. For example, we will
    never ask about your health, your race or ethnicity. You may
    decide to voluntarily disclose such information when you are
    speaking with our helpful Customer Service team. If you, the
    customer, gets in touch with our Customer Service team and
    you inform us regarding a health condition, which in our
    professional opinion, we feel may impact upon your ability
    to make rational decisions regarding your gameplay, then we,
    at our discretion, may take the decision to block you from
    being able to use our services and products for your own
    safety.

    LG Trading Limited will collect personal information from
    you, including name, address details, email address, payment
    details and other such information that will have been
    entered as part of the registration and depositing process
    (“User information”). This Website also uses “cookies” to
    keep track of your personal preferences whilst using the
    Service. “Cookies” help ensure a better playing experience.
    You may refuse to accept cookies by switching the setting
    within your browser. However, if you select this setting you
    may find the Service inaccessible. By providing your User
    Information, you accept that we may use and retain your User
    Information for the purposes of providing the Website and
    associated services. User Information may be held by us or
    any third-party company which processes it on our behalf.
    These third parties are permitted to use the data only in
    accordance with our instructions. We may use your User
    information in order to send you information about our
    products and services (including by mail, phone, email or
    other electronic messaging services). We also collect
    information which you provide us voluntarily. For example,
    when you respond to communications from us, communicate with
    us via email, a chat function or share additional
    information about yourself through your use of the Website.
    We may also collect information from third parties such as
    credit history or other financial information which may help
    us to identify or prevent fraudulent activity. You accept
    that in the event of a reorganization, sale, or takeover we
    may need to disclose personal information to third parties
    involved in the acquisition of the business.

    You accept that, from time to time, You might receive
    marketing communications from other brands belonging to LG
    Trading Ltd as well as brands from further companies within
    the OGaming Group such as Alderney Marketing Services Ltd.”

  4. Where we get your information fromThe majority of information we hold about you, the customer,
    is information that you provide to us. However, on
    occasions, we may also get information regarding you from
    other sources. As per our AML obligations, we are duty bound
    and required to carry out due diligence checks that
    confirmation information about you. In some circumstances,
    we may need to verify your source of wealth. We work with
    reputable third party companies who willingly engage and
    work with the iGaming industry to carry out these necessary
    checks and they, where necessary, provide a report which
    contains information about yourself and your background.
    Payment services providers may also supply us with some
    personal information when they carry out a transaction on
    your behalf so that we can connect transactions to you as a
    customer of our products and services.
  5. Who we share your information withWe may need to share your information with recipients who
    are independent of BetGold in order to provide our services
    and products. When we conduct any information sharing with
    third parties we always ensure that there is an appropriate
    and robust contract in place. In addition, we ensure that
    information being shared is transferred in a highly secure
    way and we only share information that is necessary. BetGold
    will never, under any circumstances, sell your information
    to any other parties. The third parties we work with
    include:

    • Payment service providers
    • Analytics services
    • Identity verification and AML related services
    • Website performance and security systems
    • Marketing and advertising companies
    • Communications platform providers
    • Social media platforms
    • Game providers
    • Agencies, regulators and licensing supervisory authorities

    We will always ensure that the organisation requesting the
    information has a sound legal basis to do so and will only
    share the minimum amount of information required. We will
    also share your personal information with law enforcement,
    regulators and licensing supervisory authorities where we
    believe a criminal act has been or may be committed.

    If you share information with us that leads us to believe
    that there is a threat to your life, we will share your
    details with local authorities in your area of residence so
    they can assess your wellbeing and ensure your continued
    safety.

  6. International transfersWherever feasibly possible, BetGold keeps your information
    within the European Economic Area (EEA). However, in some
    circumstances your information may leave the EEA, such as
    when we work with third parties. BetGold always makes sure
    that any transfers outside of such areas are carried out
    securely and in accordance with the applicable legislation.

    Some of the third parties that we use for storage and
    communications are based in the US. These third parties are
    signed up with the EU-US Privacy Shield and are considered to offer an sufficient level of data
    protection afforded to customers’. When companies are not
    signed up to Privacy Shield, BetGold stipulates inclusion of
    the EU Commission’s Standard Contractual Clauses in our
    contract with them to ensure your information is protected,
    lawful and safe at all times.

  7. How long do we keep your informationTo consistently reach our legal obligations surrounding
    fraud, taxation and anti-money laundering, BetGold will need
    to keep your account information for up to 10 years after
    you close your account. When you close your account with us,
    the account is marked as “closed” and the information kept
    securely until the retention period is over. We then
    securely destroy this information.
  8. Your rights around your informationYou have a number of rights that you can exercise when it
    comes to your information. These rights include:

    • Having access to the information that we hold about you
    • Being able to rectify information we have about you that
      is incorrect
    • In extremely limited circumstances, having your
      information deleted
    • In some circumstances, have the use of your information
      restricted or “paused”
    • Have your information provided to you in a digital format
      and where possible transferred to another organisation
    • If you would like to exercise any of these rights, you
      should email our Customer Service Team on
      suporte@betgold.com from your registered email address and
      provide:

      • Your full name
      • Contact details
      • Your username
      • Full details of your request
    • In some circumstances we may request that you provide ID
      so that we can verify your identity. If this is needed we
      will let you know and explain the ID that we require. Some
      of these rights only apply in certain circumstances, so if
      we are unable to action your request we will explain to
      you why.
  9. Withdrawing your consent
    1. Where we rely on your consent to process your information
      you always have the option to withdraw this consent at any
      time.
    2. We rely on your consent to keep in touch with you to tell
      you about BetGold news, promotions, and bonus offerings.
      We only ever send marketing messages to you if you have
      given us your explicit consent to receive such messages.
      We collect this consent as part of the registration
      process, but you can control the channels that we contact
      you on and whether we contact you at all through your
      settings when you are logged into your account. These
      settings can be accessed and changed at any time. In any
      message that we send you there will also be a way for you
      to “unsubscribe” or “opt-out”.
    3. Even if you do not consent to marketing messages, you may
      still receive the ad-hoc service emails from BetGold.
      These messages are so that we can inform you of changes to
      Terms and Conditions, Privacy Policy, any other important
      policy or anything that may impact the service or products
      we are able to provide to you.
  10. Automated decision making and profiling
    1. We are required to take a number of steps to meet
      obligations around Anti-Money Laundering (AML) Counter
      Terrorist Financing, and indeed fraud. To enable us to
      satisfy such requirements, we utilise programmes that
      monitor players’ behaviour and alert us to suspicious or
      fraudulent transactions or activity. Where necessary, we
      escalate these to the relevant regulators and/ or
      enforcement bodies.
    2. As a licensed entity, we have significant responsibilities
      in relation to responsible gambling. To assist, we utilise
      a system which flags patterns or behaviours exhibited by a
      player that could indicate problem gambling. When the
      system flags a player, our Customer Team review the
      account. They may then decide to contact a player to
      discuss their usage on the site and provide appropriate
      information in relation to problem gambling.
    3. We also use segmentation to split our players into groups
      based on their gaming behaviour. We do this to help us
      understand how people use the product and to help us
      develop our marketing approach, including bonus offerings
      and promotions.
  11. Making a complaint
    1. If you are unhappy with how your information has been
      handled by BetGold the first thing you can do is raise
      this with our Customer Service either via live chat or by
      emailing suporte@betgold.com
      to try and resolve it.
    2. If you are unable to resolve your complaint with our
      Customer Service Team, the next step is for you to make a
      complaint to our Data Protection Officer (DPO). You can do
      this by sending an email to dpo@ogaming.com and detailing:

      1. Your name
      2. Your contact details
      3. Your username
      4. Full details of the complaint that you have

      The DPO will then investigate your complaint and
      investigate whether your information has been handled
      appropriately and in line with this privacy notice, our
      legal obligations and our internal policies and
      procedures. The DPO will then contact you regarding the
      outcome of the investigation and any steps that have
      been taken as a result. If after raising your complaint
      with the DPO you are unhappy with the resolution to your
      complaint you can make a complaint to our lead
      supervisory authority, the Maltese Data Protection
      Commissioner:

      Office of the Information and Data Protection Commissioner
      Level 2, Airways house
      High Street
      Sliema
      SLM 1549
      Malta
      (+356) 2328 7100
      idpc.info@idpc.org.mt

  12. Changes to this privacy noticeWe will review and update this privacy notice anytime there
    is a significant change to how we are using personal
    information and at least annually. If we make any changes to
    the privacy notice we will summarise these changes below. We
    may also contact you to notify you of any significant
    changes if we think this is necessary.

    This privacy notice was created and published August 2020.

  13. Translations of this privacy noticeWe have translated our privacy notice from English into the
    official languages of the countries that we provide our
    services to. We have done this to ensure that all of our
    customers are clear about how BetGold uses personal
    information.

    If there are any conflicts or inconsistencies between the
    translated versions of this privacy notice, the English
    version will prevail.

21. User acceptance rules

  1. You enter the Site and participate in the Games at Your own
    risk. The Site and the Games are provided ‘as is’. The only
    promises We make in relation to the Site are detailed in these
    Terms and Conditions. We do not warrant that:

    • The software or the Site is fit for purpose and free from
      errors;
    • The Site and/or Games will be accessible without
      interruptions.
  2. We shall not be liable for loss, costs, expenses, or damages
    (whether direct or indirect) special, consequential,
    incidental, or otherwise arising in relation to Your use of
    the Site or Your participation in the Games.
  3. You hereby agree to fully indemnify us including directors,
    employees, partners, and service providers for any: cost,
    expense, loss, damages, claims and liabilities howsoever
    caused that may arise in relation to Your use of the Site or
    participation in the Games. If You don’t agree to this, You
    should not use the Site.

22. Breaches, Penalties and Termination

  1. If we suspect that You have breached the terms and conditions,
    we may refuse to open your account, suspend, or close it. We
    may also withhold any money in Your Account (including the
    deposit) and set off any money or damages due to loss against
    the money in Your Account.
  2. We also have the right to freeze or terminate Your Account or
    cancel any stakes if:

    • We suspect that You are engaged in illegal or fraudulent
      activities;
    • You are having problems with creditors or otherwise which
      are detrimental to Our business.

23. Anti-money Laundering Reporting

  1. As a gaming operator We need to comply with the relevant anti
    money laundering laws and any associated Regulations. We shall
    check all transactions and report any suspicious transaction
    to the relevant competent authorities in Malta (or other such
    territory as may be relevant to Your transactions).
  2. If You become aware of any suspicious activity relating to any
    of the Games on the Site, You must report this to Us
    immediately.
  3. We may suspend, block, or close Your Account and withhold
    funds, in accordance with the relevant anti money laundering
    laws and regulations.

24. Intellectual Property

  1. We are the sole owner of ‘LG Trading’, ‘BetGold’ brand and
    associated logos. Any unauthorized use of the above may result
    in further legal action.
  2. We are the owner or the rightful licensee of the rights to the
    technology, software and business systems used within the
    Site.
  3. The contents and structure of the Site pages are subject to
    copyright © and database rights in the name of LG Trading. All
    rights reserved. The copyright in this Site including all:
    text, graphics, code, files, and links belongs to Us and the
    Site may not be reproduced, transmitted, or stored in whole or
    in part without Our written consent. Your registration and use
    of the Site do not confer any rights whatsoever to the
    intellectual property contained in the Site.
  4. You agree not to use any automatic or manual device to monitor
    Our web pages or any content therein. Any unauthorized use or
    reproduction may be subject to further legal action.

25. Severability

  1. If any provision of these Terms and Conditions is held to be
    illegal or unenforceable, such provision shall be severed from
    these Terms and Conditions and all other provisions shall
    remain in force unaffected by such severance.

26. Entire Agreement and Admissibility

  1. The terms and conditions are the entire agreement between Us
    with respect to this Site and, except in the case of fraud,
    overrule all prior communication and proposals, whether
    electronic, oral, or written between us.
  2. A printed version of these terms and conditions and any notice
    given in electronic form shall be admissible in judicial or
    administrative proceedings.

27. Assignment

  1. We can assign or transfer this agreement. You cannot assign or
    transfer this agreement.

28. Insolvency

  1. You must be aware that these funds are not protected in the
    case of insolvency and therefore if We should go insolvent
    Your funds may not be returned to You.

29. Applicable Law, Jurisdiction and Language

  1. These Terms and Conditions are governed by the Laws of Malta
    and the parties agree to be subject to the jurisdiction of the
    Maltese Authorities.
  2. These Terms and Conditions may be published in several
    languages as a service and in good faith. In the event of any
    discrepancy between an English version and a translation, the
    English version shall prevail.